Assistant Store Manager – Thrift Retail

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 26,174 - 31,684; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager for Thrift Retail in East Point, Baltimore. You will support store leadership, oversee daily operations, and act as the store's lead in the absence of the Store Manager.

This full-time role requires weekend availability and a focus on customer and donor service. The position emphasizes leadership, merchandising, and the ability to manage multiple priorities in a fast-paced environment while upholding the organization’s

Qualifications

• High school diploma or equivalent required.
• At least 2 years of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support the Store Manager in all aspects of store operations
• Supervise, train, schedule, and coach retail employees and volunteers
• Lead by example in delivering excellent customer and donor service
• Help achieve sales, production, and expense control goals
• Maintain a clean, safe, and well‑organized store environment
• Investigate and document accidents, injuries, and safety issues
• Oversee merchandising, inventory flow, and sales floor presentation
• Address customer concerns and promote Goodwill’s mission and values
• Assume store leadership responsibilities when the Store Manager is absent

Skills

Leadership

Customer Service

Merchandising

Time management

Supervisory experience

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Manager – Thrift Retail

Regular Full Time Sales East Point, Baltimore, MD, US

Salary Range: $19.10 To $22.10 Hourly

Assistant Store Manager – Thrift Retail

Eastpoint Full Time
$19.10 – $22.10/hourly

Bilingual English/Spanish: earn $1.50/hr more

Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager to support store leadership and ensure smooth daily operations in a fast-paced retail environment. This role assumes full responsibility for the store during the Store Manager’s absence.

It’s an ideal opportunity for an emerging retail leader looking to build management experience while supporting a meaningful mission.

What You’ll Do

• Support the Store Manager in all aspects of store operations


• Supervise, train, schedule, and coach retail employees and volunteers


• Lead by example in delivering excellent customer and donor service


• Help achieve sales, production, and expense control goals


• Maintain a clean, safe, and well‑organized store environment


• Investigate and document accidents, injuries, and safety issues


• Oversee merchandising, inventory flow, and sales floor presentation


• Address customer concerns and promote Goodwill’s mission and values


• Assume store leadership responsibilities when the Store Manager is absent

Schedule & Availability

• Weekend availability (Saturday and Sunday) is required


• Ability to work flexible shifts, including evenings and holidays


• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent required


• At least 2years of supervisory experience in retail or a related environment


• Strong people leadership, customer service, and merchandising skills


• Ability to manage multiple priorities with minimal supervision


• Self‑starter mindset with flexibility to learn and grow

Additional Requirements

• Valid driver’s license, insurance, and access to a personal vehicle required


• Ability to perform all essential job duties with or without reasonable accommodation

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)


• Stand, walk, bend, reach, and use hands throughout shift


• Medium physical demand work environment


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, leadership development, and the opportunity to make a positive impact in your community.