Retail Assistant Store Manager

GOODWILL IND OF THE CHESAPEAKE INC; Waterloo (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

The Retail Assistant Store Manager at Goodwill Industries of the Chesapeake oversees daily store execution in a high-volume environment and provides leadership when the Store Manager is unavailable.

You will supervise volunteers and employees, drive sales and operations, maintain safety and appearance, and ensure excellent donor and customer service while aligning with Goodwill's mission.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support the Store Manager in all aspects of store operations.
• Supervise, train, schedule, and coach retail employees and volunteers.
• Lead by example in delivering excellent customer and donor service.
• Help achieve sales, production, and expense control goals.
• Maintain a clean, safe, and well‑organized store environment.
• Investigate and document accidents, injuries, and safety issues.
• Oversee merchandising, inventory flow, and sales floor presentation.
• Address customer concerns and promote Goodwill’s mission and values.
• Assume store leadership responsibilities when the Store Manager is absent.

Skills

Supervisory experience

People leadership

Customer service

Merchandising

Multitasking

Self-starter

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Assistant Store Manager

Regular Full Time Service Workers East Columbia, Jessup, MD, US

Salary Range: $18.00 To $21.00 Hourly

Retail Assistant Store Manager

Columbia East Retail Store

The Assistant Store Manager role at Goodwill Industries of the Chesapeake supports daily store execution in a high-volume retail setting and ensures continuity of leadership when the Store Manager is unavailable.

This position is ideal for a retail supervisor ready to expand operational and people-management responsibilities.

What You’ll Do

• Support the Store Manager in all aspects of store operations
• Supervise, train, schedule, and coach retail employees and volunteers
• Lead by example in delivering excellent customer and donor service
• Help achieve sales, production, and expense control goals
• Maintain a clean, safe, and well‑organized store environment
• Investigate and document accidents, injuries, and safety issues
• Oversee merchandising, inventory flow, and sales floor presentation
• Address customer concerns and promote Goodwill’s mission and values
• Assume store leadership responsibilities when the Store Manager is absent

Schedule & Availability

• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent required
• At least 1 year of supervisory experience in retail or a related environment
• Strong people leadership, customer service, and merchandising skills
• Ability to manage multiple priorities with minimal supervision
• Self‑starter mindset with flexibility to learn and grow

Additional Requirements

• Valid driver’s license, insurance, and access to a personal vehicle required
• Ability to perform all essential job duties with or without reasonable accommodation

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, leadership development, and the opportunity to make a positive impact in your community.