Retail Store Manager

Charter Communications; Onalaska (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Charter Communications is seeking a store leadership role in Wisconsin to drive sales, retention and customer service within a fast-paced Spectrum retail environment.

You will coach a team, align with brand standards, and optimize operations across pricing, promotions, and service features while managing staffing, inventory, and losses.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1-3+ years of management in sales or customer service retail environment.
• Ability to read, write and speak English.
• Ability to build effective partnerships across the organization.
• Demonstrate solid interpersonal, leadership, influencing and presentation skills.

Responsibilities

• Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment.
• Retain customers by building positive relationships, resolving escalations and presenting solutions.
• Ensure the store aligns with Spectrum brand expectations and delivers outstanding customer care.
• Assess sales behaviors and product knowledge, driving continuous improvement and change initiatives.
• Identify sales and system challenges and create actionable plans to increase business opportunities.
• Provide expertise on store functions and Spectrum offerings, including pricing, promotions and service features.
• Meet standards by managing store appearance, inventory and staffing levels to minimize losses.
• Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching.
• Enforce company policies and procedures, including inventory and cash management processes.

Skills

English (read/write/speak)

Leadership

Interpersonal skills

Partnership building

Education

Bachelor's degree or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You'll Make an Impact

• Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
• Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
• Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
• Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
• Identify sales and system challenges, creating actionable plans to increase business opportunities
• Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
• Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
• Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
• Enforce company policies and procedures, including inventory and cash management processes

Working Conditions

• Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
• Ability to lift up to 35 lbs. and stand for extended periods
• Uniform attire and appearance required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree or equivalent work experience

Experience

• 1-3+ years of management in sales or customer service retail environment

Skills

• Ability to read, write and speak English
• Ability to build effective partnerships across the organization
• Demonstrate solid interpersonal, leadership, influencing and presentation skills
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