Retail Store Manager

Spectrum; Onalaska (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Spectrum in Onalaska, Wisconsin is seeking a dynamic store manager to lead a retail team in delivering outstanding sales and customer service. You will coach staff, optimize store operations and maintain a welcoming, high-performing environment.

Responsibilities include achieving sales goals, managing staffing, training and onboarding, and ensuring adherence to Spectrum brand standards while prioritizing customer care and loss prevention.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1-3+ years of management in sales or customer service retail environment.
• Proven ability to lead and motivate others in a sales-focused environment.
• Ability to build effective partnerships across the organization.

Responsibilities

• Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
• Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
• Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
• Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
• Identify sales and system challenges, creating actionable plans to increase business opportunities
• Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
• Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
• Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
• Enforce company policies and procedures, including inventory and cash management processes

Skills

English proficiency

Leadership

Customer service

Sales management

Staff coaching

Retail operations

Relationship building

Scheduling

Inventory control

Technology familiarity

Education

Bachelor’s degree or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You’ll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You’ll Make an Impact

• Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
• Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
• Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
• Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
• Identify sales and system challenges, creating actionable plans to increase business opportunities
• Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
• Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
• Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
• Enforce company policies and procedures, including inventory and cash management processes

Working Conditions

• Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
• Ability to lift up to 35 lbs. and stand for extended periods
• Uniform attire and appearance required

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent work experience

Experience

• 1-3+ years of management in sales or customer service retail environment

Skills

• Ability to read, write and speak English
• Ability to build effective partnerships across the organization
• Demonstrate solid interpersonal, leadership, influencing and presentation skills
• Experience in destination-style retail environment
• Proven ability to lead and motivate others in a sales-focused environment
• Comfortable with technology including mobile devices and video platforms
• Proficient with computers and software applications
• Ability to prioritize, organize and manage multiple tasks or projects
• Ability to manage change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Experience

• 1+ years management experience
• 1-3+ years of telecommunications or wireless experience
• 3+ years sales or customer service experience
• 3+ years’ experience in destination-style retail environment

Skills

• Experience implementing sales training and employee development programs
• Ability to identify sales trends and risks and communicate findings to management
• Proven capability in change management

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.