Retail Store Manager

T-Mobile; Littleton (MA); On-site; USD 50,000 - 121,000; Full time

Job summary

T-Mobile is seeking a Retail Store Manager to lead store operations, drive sales, and empower a team to connect customers with the T-Mobile brand. The ideal candidate will have strong management and customer service skills, along with a passion for retail. This role offers competitive pay and a comprehensive benefits package, including stock options and flexible spending accounts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Childcare Subsidy

Employee Stock Grants

Mobile Service Discounts

Pet Insurance

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales & sales management experience required.

Responsibilities

• Lead all operations of a T-Mobile retail store.
• Support operational excellence by monitoring sales and inventory.
• Meet or exceed sales goals for the store.

Skills

Communication

Store Management

Customer Service

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Management experience in retail sales Required
• 2-4 years Sales & sales management experience Required

Knowledge, Skills and Abilities

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No):No

DOT Regulated

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range

$66,900 - $120,600, inclusive of target incentives Base Pay Range: $50,175 - $90,450

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

Additional Benefits

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and insurance options, mobile service & home internet discounts, pet insurance, and transit programs. To learn more, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support your growth and value diversity. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.