Retail Store Manager

T-Mobile; Grand Forks (ND); On-site; USD 50,000 - 91,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager who is passionate about leading a dynamic team. In this role, you will be responsible for all operations of the retail store, from hiring and training to ensuring exceptional customer service. You will drive sales performance and operational excellence while fostering a culture of growth and inclusivity. This position offers a competitive salary, comprehensive benefits, and opportunities for career advancement. If you are ready to make a significant impact and lead a team to success, this is the opportunity for you!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Paid time off

Parental leave

Tuition assistance

Disability insurance

Discounts on mobile services

Qualifications

• 2-4 years of management experience in retail sales required.
• High school diploma or GED is a must.

Responsibilities

• Lead and empower your team to excel in customer connections.
• Ensure store operations run smoothly and efficiently.

Skills

Communication

Microsoft Office

Store Management

Store Operations

Customer Service

Education

High School Diploma/GED

Bachelor's Degree

Management experience in retail sales

Sales & sales management experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)

Knowledge, Skills and Abilities

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Pay Range

Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives

Base Pay Range: $50,175 - $90,450

The pay range above is for a successful candidate. Actual pay depends on location, qualifications, and experience. To find the pay range based on location, click here.

Additional Benefits

Employees in retail roles are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family building benefits, tuition assistance, disability, insurance options, and discounts on mobile services and internet. Learn more at www.t-mobilebenefits.com.

Growth & Culture

We support career growth and a culture of shared drive and values. Applying means living our values and investing in your future. You’re unstoppable!

Equal Opportunity Employer

We are an Equal Opportunity Employer. All decisions are made without regard to age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected status. For accommodations, contact [e-mail] or call 1-844-873-9500.