Retail Store Manager

The Michael's Companies; Enfield, Northern (CT, KY); On-site; USD 61,000 - 81,000; Full time

Job summary

The Michael's Companies in Enfield, CT is seeking a Store Manager to lead a diverse team, deliver sales and KPI targets, and ensure compliance with SOPs and brand promises. You will hire, train, coach, and manage performance while serving as Manager on Duty in a climate-controlled public retail store environment.

The role requires strong leadership and customer service excellence. With 5+ years in retail and 2+ years supervising, you will implement safety and shrink programs, oversee framing and

Qualifications

• 5+ years of retail experience, including inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team with performance management and development responsibilities.

Responsibilities

• Lead and manage all store operations in line with SOPs and Company policies.
• Deliver sales, profit, and KPI targets with the store team.
• Hire, train, coach and develop Team Members; manage performance and talent advancement.
• Serve as Manager on Duty (MOD) and maintain cross-training in framing and production.
• Implement shrink, safety programs, and communicate goals using company tools.

Skills

Retail leadership

Team supervision

Inventory management

Merchandising

Customer service

Performance management

Job description

Store - HART-ENFIELD, CTStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.**Major Activities*** Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s* Lead the execution of our customer brand promises.* Implement and lead the shrink and safety programs to deliver goals* Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.* Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Serve as Manager on Duty (MOD)* Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production**Other duties as assigned****Minimum Type of experience the job requires*** 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.* 2+ years of experience directly supervising a diverse team, including performance management and talent development.**Physical Requirements*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching and stretching* Some lifting of heavy items and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$60,700.00 - $81,000.00This position may be eligible for additional compensation, including a bonus based on performance.