Retail Store Manager (Bench)

The Michael's Companies; Augusta (ME); On-site; USD 53,000 - 70,000; Full time

Job summary

The Michael's Companies in Augusta, ME is seeking a Store Manager to lead a team and deliver an exceptional customer experience while achieving sales goals.

You will hire, train, coach, and develop Team Members, manage operations, and uphold SOPs. The role includes supervising a diverse team, handling workload planning, and serving as MOD during shifts.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company policies are followed.
• Deliver sales and profit plans and KPIs in line with annual objectives.
• Lead the execution of our customer brand promises.
• Implement shrink and safety programs to deliver goals.
• Staff the store with qualified Team Members and coach performance; develop talent.
• Maintain cross-trained operations across store departments and ensure managers are cross-trained.
• Serve as Manager on Duty (MOD).
• Other duties as assigned.

Skills

Retail experience

Inventory management

Customer service

Team supervision

Performance management

Talent development

Job description

Store - Augusta, MEStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.**Major Activities*** Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s* Lead the execution of our customer brand promises.* Implement and lead the shrink and safety programs to deliver goals* Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.* Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Serve as Manager on Duty (MOD)* Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production**Other duties as assigned****Minimum Type of experience the job requires*** 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.* 2+ years of experience directly supervising a diverse team, including performance management and talent development.**Physical Requirements*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching and stretching* Some lifting of heavy items and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$53,100.00 - $70,400.00This position may be eligible for additional compensation, including a bonus based on performance.