Retail Store Manager

3M HEALTHCARE; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Michaels is seeking a Store Manager to lead a team in a public retail environment. You will drive customer experience, ensure achievement of store KPIs, and uphold brand promises across all store activities.

Responsibilities include hiring and coaching staff, enforcing SOPs, managing inventory, and acting as Manager on Duty. The role requires flexibility to work nights, weekends, and early mornings in a climate-controlled environment.

Qualifications

• Minimum 5+ years in retail with inventory, merchandising and customer service expertise.
• 2+ years supervising a diverse team with performance management and development.

Responsibilities

• Lead store operations ensuring SOP compliance and policy adherence.
• Deliver sales and profit plans; drive KPI achievement with the team.
• Lead execution of customer brand promises in store.
• Implement shrinkage and safety programs to meet goals.
• Set, prioritize, and communicate goals using company tools.
• Staff and develop team: hire, train, coach, and manage performance.
• Model company values; promote a positive, respectful environment.
• Serve as Manager on Duty (MOD) as required.
• Maintain knowledge across all store departments; cross-train in Custom Framing.
• Other duties as assigned.

Skills

Retail management

Team leadership

Customer service

Inventory control

Job description

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non‑managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals.
• Use the company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop team members for advancement; utilize the leadership competencies for continued self‑development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; be cross‑trained, and ensure all managers are cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Minimum Experience

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting; supervising team members and taking care of customers. All public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Equal Opportunity & Accommodations

Michaels is an Equal Opportunity Employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance performing the essential functions of this job, please contact your supervisor to engage in an interactive process and find a suitable arrangement.