Framing Manager

The Michael's Companies; Wilton (CT); Hybrid; USD 25,000 - 32,000; Full time

Job summary

The Michaels Companies in Wilton, CT is seeking a Framing Manager to lead a team of framers and drive custom framing sales. You will plan workload with the Store Manager, coach selling behaviors, and ensure high-quality framing solutions for customers.

You will manage inventory, safety, and SOP adherence, participate in interviewing and training, and act as Manager on Duty, helping to create a positive, service-driven shopping experience while meeting KPI targets.

Qualifications

• Basic computer skills required.
• Retail or customer-service experience a plus.
• Experience in team leadership or supervisor role preferred.

Responsibilities

• Lead and coach framers to deliver high-quality custom framing.
• Plan workload and staffing with Store Manager.
• Drive custom framing sales through customer relationships.
• Manage inventory, shrink, and safety programs.
• Serve as Manager on Duty and assist with onboarding.
• Collaborate with Omni-channel processes.
• Ensure SOP compliance and training.

Skills

Basic computer skills

Retail leadership

Team coaching

Customer service

Tools

Glass cutter

Heat press

Job description

## Framing ManagerApply: Wilton-14 Danbury Rd: Full time: Posted Today: R00323985Store - WILTON, CTLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$17.75 - $23.10This position may be eligible for overtime compensation in accordance with state and local laws.