Retail Store Manager

T-Mobile; Covington (LA); On-site; USD 50,000 - 121,000; Full time

Job summary

As a Retail Store Manager at a leading company, you will empower your team and oversee all store operations. Your role includes hiring, training, and ensuring excellent customer service while driving store success and productivity. You'll create an inclusive environment and support team initiatives, making your store a leader in connecting customers to their world.

Benefits

Health Insurance

401(k)

Stock Plans

Paid Time Off

Parental Leave

Tuition Assistance

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Lead store operations, including hiring and scheduling.
• Monitor sales and inventory to support operational excellence.
• Drive store productivity and manage expenses.

Skills

Communication

Customer Service

Store Management

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Overview

As a Retail Store Manager at T-Mobile, you will lead by example, empower your team, and strive to make your store the best in connecting customers to their world. You will be responsible for all store operations, including hiring, scheduling, training, marketing, assets prevention, and team leadership. You will serve as the primary contact for store employees.

Job Responsibilities

1. Conduct observations of employee-customer interactions, provide feedback, and facilitate development, training, and coaching.
2. Handle customer-related issues to enhance the customer experience and uphold the T-Mobile brand standards.
3. Own store success by managing staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
4. Monitor sales, inventory, and implement new store programs to support operational excellence.
5. Maintain a clean, organized store environment.
6. Hire passionate employees committed to building customer relationships and embracing the T-Mobile brand and technology.
7. Support team development through training, mentoring, and recognition.
8. Lead by example, staying current on products, services, and leadership best practices.
9. Create an inclusive environment and support team initiatives.
10. Drive store productivity, operational efficiency, and financial results, including managing expenses.
11. Implement personalized performance management and celebrate achievements.
12. Ensure employees meet or exceed monthly success metrics and sales goals.

Education and Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales (Required)
• 2-4 years sales and sales management experience (Required)

Knowledge, Skills, and Abilities

• Excellent communication skills
• Proficiency in Microsoft Office
• Store management and operations expertise
• Strong customer service skills

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Travel

Travel required: No

Additional Compensation and Benefits

The total target cash pay range is $66,900 - $120,600, including incentives. Base pay ranges from $50,175 to $90,450, depending on location, qualifications, and experience. Benefits include health insurance, 401(k), stock plans, paid time off, parental leave, tuition assistance, and various voluntary insurance options. For more details, visit www.t-mobilebenefits.com.

Company Culture and Equal Opportunity

T-Mobile values growth, diversity, and inclusion. We are an Equal Opportunity Employer and provide reasonable accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.