Retail Store Manager

Brilliant Earth; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the jewelry industry is seeking a Retail Store Manager in Cleveland, OH. The ideal candidate will be a proactive leader focused on driving sales performance and delivering exceptional customer experiences. Responsibilities include managing a team, ensuring operational excellence, and collaborating with various departments to enhance customer engagement. The company offers a supportive environment with ample career growth opportunities and a commitment to sustainability.

Benefits

Career development through regular 1-1’s, training, and reviews.

Lifestyle Spending Account for wellness expenses.

Company-sponsored education and tuition reimbursement.

Employee discounts on jewelry.

Performance-based sales incentives.

Comprehensive health insurance and employer HSA contributions.

401k matching.

Paid time off, parental leave, and insurance benefits.

Qualifications

• Proven experience managing retail or direct-to-consumer sales teams.
• Strong leadership skills to inspire and develop high-performing teams.

Responsibilities

• Lead and mentor a team to meet sales targets.
• Drive showroom sales performance through data analysis.
• Ensure high standards of customer service and operational efficiency.

Skills

Leadership

Data Analysis

Communication

Education

BA degree or equivalent

Tools

CRM software

Job description

2 days ago Be among the first 25 applicants

Retail Store Manager - Cleveland, OH

We are seeking a motivated and dynamic Retail Store Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.

Key Responsibilities:

1. Sales Performance and Business Growth:

• Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
• Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
• Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.

Ownership of Store Performance:

• Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
• Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
• Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.

Leadership and Team Development:

• Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
• Provide ongoing training, coaching, and performance feedback to develop the team’s skills and capabilities.
• Participate in sourcing and selection processes to build high-performing teams.
• Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury environment.

Customer Experience Management:

• Seek continuous improvement in customer experience, collaborating with the customer care team to resolve escalations and ensure satisfaction.
• Maintain a luxury environment in the showroom, uphold visual merchandising and retail standards, including planogram updates and seasonal roll-outs.
• Respond to customer inquiries via phone, email, and live chat, providing personalized, exceptional service.

Cross-Functional Collaboration:

• Collaborate with departments such as operations, merchandising, marketing, HR, and customer care to drive growth and satisfaction.
• Bring innovative ideas to enhance processes and customer engagement.

Qualifications:

• Proven experience managing retail or direct-to-consumer sales teams with a focus on exceeding sales targets.
• Strong leadership skills to inspire and develop high-performing teams.
• Excellent business acumen with data analysis and strategic decision-making abilities.
• Exceptional written and verbal communication skills.
• Experience with CRM software.
• Entrepreneurial spirit and self-starter attitude.
• BA degree or equivalent preferred.
• Commitment to respect and inclusion in the workplace.
• Interest in socially and environmentally responsible organizations and products.

What We Offer:

At Brilliant Earth, we prioritize the employee experience with an excellent training program and career growth opportunities. Our benefits include:

• Career development through regular 1-1’s, training, and reviews.
• Consistent full-time schedule, Thursday-Monday, with two days off.
• A diverse, mission-driven team committed to sustainability and inclusion.
• Lifestyle Spending Account for wellness expenses.
• Company-sponsored education and tuition reimbursement.
• Employee discounts on jewelry.
• Performance-based sales incentives.
• Mental health resources and counseling services.
• Volunteer opportunities and community involvement.
• Comprehensive health insurance and employer HSA contributions.
• 401k matching.
• Paid time off, parental leave, and insurance benefits.
• Pre-tax commuter benefits.

How to Apply & What to Expect:

If interested in growing with Brilliant Earth, please send your resume and cover letter explaining your interest, including your favorite diamond shape. You will receive an acknowledgment email, and the interview process includes a phone call, an online exercise, and video interviews with senior leaders.

More About Us:

Our mission is to create a transparent, sustainable, and inclusive jewelry industry. We value diversity, collaboration, and respect, fostering a supportive community. We are committed to equal employment opportunities and providing accommodations as needed.