Retail Store Manager

the LEGO Group; Cincinnati (OH); Hybrid; Confidential; Full time

Benefits offered by this job

Headspace app access

Life and disability insurance

Enhanced leave options

Colleague discount

Bonus program

Hybrid work policy

Job summary

The LEGO Group is seeking a Store Manager for Kenwood Towne Center in Cincinnati, OH to lead a store team and deliver inspirational guest experiences. You will embody the LEGO Brand, Vision and Values in every interaction, while driving sales and maintaining exceptional store operations.

As a Store Manager you will recruit and coach your team, execute a premium service model, and ensure continuous product knowledge and training to build a signature LEGO brand experience for every guest.

Qualifications

• Proven management experience in a retail environment.
• Experience with Point of Sale systems and cash handling.
• Recruitment, hiring and training of staff.
• Scheduling and payroll management responsibilities.
• Strong performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Excellent organizational and verbal/written communication.

Responsibilities

• Lead and inspire a store team to deliver exceptional guest experiences.
• Drive sales while upholding LEGO Brand, Vision and Values.
• Recruit, coach and develop team members for growth and succession.
• Execute service model and complete monthly mystery shops and NPS goals.
• Manage operations, merchandising, cleanliness and loss prevention.
• Coordinate scheduling, payroll, and training to optimize resources.

Skills

Retail management

Staff coaching

Customer service

Communication skills

Scheduling

Payroll management

Performance management

Visual merchandising

Team leadership

Tools

POS systems

Computer proficiency

Job description

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand?

Join the LEGO® Brand Retail team as a Store Manager at Kenwood Towne Center in Cincinnati, Ohio and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest.

Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards and enhancing efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training.
• Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Proficiencies and build your team bench for future growth by identifying and developing top candidates for promotion.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.
• Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

Experience with the following:

• Point of Sale systems.
• Proven management experience in a retail environment
• Loss prevention and cash management.
• Recruitment, selection and training.
• Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.
• Demonstrated computer proficiency.
• Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

If you are confident that you have what it takes to succeed in this full-time, regular role,

Compensation

The salary for this position has a range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme

Your workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Join the LEGO® team today.