Retail Store Manager

1088 LEGO Brand Retail Inc.; Los Angeles (CA); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Family care leave

Life and disability insurance

Headspace wellbeing

Colleague discount

Bonus scheme

Job summary

LEGO Brand Retail in Los Angeles, CA is seeking a Store Manager to inspire a team and exemplify the LEGO Brand in all store operations and guest interactions. You will empower the team to drive sales while delivering a signature experience for every guest, fostering creativity and imagination in all store activities.

Lead recruitment, coaching, and performance management to build a highly productive team, while ensuring strong merchandising, service training, and brand consistency across the

Qualifications

• Proven management experience in a retail environment.
• Experience with Point of Sale systems.
• Loss prevention and cash management exposure.
• Recruitment, selection and training responsibilities.
• Scheduling and payroll management experience.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.
• Demonstrated computer proficiency.

Responsibilities

• Inspire a store team to deliver inspirational guest experiences and brand values.
• Drive sales while ensuring exceptional guest experiences.
• Recruit and develop a highly productive team through coaching and training.
• Oversee scheduling, payroll, and performance management processes.
• Maintain merchandising standards and store cleanliness to optimize operations.
• Lead continuous learning through product knowledge and service training.

Skills

Retail management

POS systems

Loss prevention

Cash management

Recruitment & training

Scheduling & payroll

Performance management

Space management

Visual merchandising

Communication

Job description

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand? Join the LEGO® Brand Retail team as a Store Manager at Century City Mall in Los Angeles, CA and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions.

You will empower the team around you to drive sales while providing a signature experience for every guest. Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards and enhancing efficiency and profit by maintaining sound operational practices.

Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences.

Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training.

Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and build your team bench for future growth by identifying and developing top candidates for promotion.

Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.

Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family‑owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

Proven management experience in a retail environment, Experience with the following: Point of Sale systems. Loss prevention and cash management. Recruitment, selection and training. Scheduling and payroll management. Performance management and conflict resolution skills. Space management and visual merchandising expertise. Effective organizational, verbal and written communication skills. Demonstrated computer proficiency.

Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

#KC‑LI1 #LI‑ONSITE

Compensation

The salary for this position has a range of $66,683.00 – $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace

Your workplace will be the office, store or factory specified in this advert.

Hybrid Working

Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience.

Diversity & Inclusion

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Equal Employment Opportunity

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Family Support

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Play Day & Sustainability

Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

Children’s Rights & Safeguarding

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Accessibility

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on‑line channels, not to inquire about job opportunities.