Retail Store Manager

Lego Group; Los Angeles (CA); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Bonus scheme

Life and disability insurance

Headspace app

Colleague discount

Wellbeing programs

Job summary

LEGO Group in Los Angeles, CA is seeking a Store Manager for Century City Mall to lead a team, drive sales, and deliver signature guest experiences aligned with LEGO Brand values.

You will recruit, coach and develop staff, manage operations and merchandising, and ensure a safe, engaging store environment. Hybrid work options are available as part of the role.

Qualifications

• Proven management experience in a retail environment.
• Experience with Point of Sale systems and cash handling.
• Experience with loss prevention and cash management.
• Recruitment, selection and training.
• Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.
• Demonstrated computer proficiency.
• Physical requirements: able to move, stand, lift up to 30 lbs.

Responsibilities

• Lead and develop a high-performing store team to deliver inspirational guest experiences.
• Drive sales and manage KPIs, merchandising standards, and store operations.
• Execute the LEGO service model and complete monthly mystery shops for quality guest service.
• Recruit, coach and develop team members for promotion and succession.
• Plan and optimize scheduling, payroll, and staffing to meet business needs.
• Safeguard assets through loss prevention and cash management.
• Collaborate with peers and partners to boost store performance.

Skills

Retail management

POS systems

Loss prevention

Staff training

Scheduling

Payroll management

Customer service

Communication

Computer proficiency

Physical endurance

Tools

POS software

Job description

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand?

Join the LEGO® Brand Retail team as a Store Manager at Century City Mall in Los Angeles, CA and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest.

Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards and enhancing efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training.
• Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and build your team bench for future growth by identifying and developing top candidates for promotion.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.
• Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

• Proven management experience in a retail environment
• Experience with the following:
• Point of Sale systems.
• Loss prevention and cash management.
• Recruitment, selection and training.
• Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.
• Demonstrated computer proficiency.
• Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

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#LI-ONSITE

Compensation

The salary for this position has a range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

FamilyCareLeave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing– We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount– We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus– We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.