Retail Store Manager

Western New York Integrated Care Collaborative, Inc.; Buffalo (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a values-driven multi-unit retail leader to oversee daily operations across several Buffalo-area stores.

You will coach Store Managers, drive sales growth, ensure compliance, and maintain brand standards while guiding performance through data-driven decisions. Responsibilities include P&L ownership, budgeting, talent development, and delivering an exceptional customer and donor experience.

Qualifications

• Bachelor’s degree in Business/Retail Management or equivalent.
• 5+ years of multi-unit retail management with sales growth and operational excellence.
• Experience training, developing, and elevating leaders; strong succession planning.
• Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery.
• Proficiency with Microsoft Office; strong analytical and communication skills.
• Reliable transportation and NYS driver's license; ability to travel across WNY.
• Strong organization, attention to detail, and ability to multitask.

Responsibilities

• Lead daily operations, merchandising, and brand presentation across stores.
• Coach Store Managers to deliver strong operational performance and culture.
• Ensure compliance with standards, safety, and loss prevention.
• Analyze performance metrics and guide action to improve results.
• Maintain high brand and merchandising standards across locations.
• Support talent development, including hiring and training leadership.
• Deliver exceptional customer and donor experience in every store.
• Oversee P&L, budgeting, staffing, and expense control for all stores.
• Execute company strategies, promotions, and community engagement.
• Promote mission, values, and sustainability in daily operations.

Skills

Leadership

Data-driven decisions

People development

Communication

Organization

Multi-unit retail management

Education

Bachelor’s degree in Business/Retail Management

Tools

Microsoft Office Suite

Job description

What You’ll Do

• Lead daily operations, merchandising, and brand presentation across multiple stores.
• Manage and coach Store Managers to deliver strong operational performance and a positive team culture. Drive sales growth and profitability through effective planning, execution, and continuous improvement.
• Ensure compliance with operational standards, safety protocols, and loss prevention practices.
• Analyze performance metrics (sales, labor, productivity, shrink) and guide stores to take action.
• Maintain high brand and merchandising standards across all locations.
• Support talent development, including hiring, training, and building a strong leadership pipeline.
• Deliver an exceptional customer and donor experience in every store.
• Oversee P&L performance, budgeting, staffing, and expense control for all assigned stores.
• Execute company strategies, promotions, and community engagement initiatives.
• Promote Goodwill’s mission, values, and sustainability efforts throughout daily operations.

Who You Are

• A values-driven servant leader who coaches like a pro and thinks like an owner
• Data-informed and people-first leader: decisive, adaptable, and calm under pressure
• A culture builder who inspires trust, accountability, and continuous improvement
• A clear, persuasive communicator and community connector/brand ambassador
• Schedule-flexible and energized by fieldwork (travel up to ~90% between locations)
• Someone who lives our values:
  • Own It
  • Dare to Excel
  • Be Bold
  • Be Extraordinary
  • We Win Together

What You Bring

• Bachelor’s degree in Business/Retail Management
• 5+ years of multi-unit retail management with a record of sales growth & operational excellence
• Experience training, developing, and elevating leaders; strong succession planning skills
• Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery
• Proficiency with Microsoft Office Suite; strong analytical and communication skills
• Reliable transportation and valid NYS driver’s license; ability to travel across WNY
• Strong organization, attention to detail, and multitasking ability; able to meet production/processing goals

Physical Requirements

• Sit/stand/bend/reach/twist for extended periods
• Lift/push/pull up to 50 lbs. on an occasional basis
• Manual dexterity for repetitive tasks

Compensation

The salary range for this position is $62,354 to $72,000 and is based on experience and qualifications. This position is eligible for a bonus based on performance metrics.

EOE