Assistant Store Manager

Goodwill of Western New York; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Goodwill of Western New York is hiring an Assistant Store Manager to lead store operations, service, and production on-site. This hands-on role partners with the Store Manager to develop staff, drive performance, and uphold our mission in the Buffalo area.

You will train and coach teams, execute operational plans, manage scheduling, and ensure compliance with safety and HR policies. Growth is a core focus as you advance along a defined career path.

Qualifications

• 1 year of retail management experience preferred.
• Reliable vehicle and valid NYS driver’s license.
• Strong verbal and written communication skills.
• Proven leadership ability and sound judgment.
• A passion for service, growth, and developing people.

Responsibilities

• Support and lead all aspects of store operations, customer service, production, and team development
• Step confidently into the Store Manager role when needed - leading by example with professionalism and integrity
• Execute daily, monthly, and annual operational plans to meet performance and budget goals
• Train, coach, and develop team members while reinforcing strong service and production standards
• Create a welcoming, mission-aligned environment for customers, donors, and staff
• Assist with scheduling and staffing strategies to meet production and sales demands
• Monitor donation levels and coordinate merchandise needs with the warehouse
• Build proficiency across all areas of store operations and production
• Ensure compliance with HR policies, safety standards, loss prevention, and company procedures
• Prepare and review store reports and actively lead and participate in team meetings and huddles

Skills

Retail leadership

Team development

Customer service

Job description

• On-site
• Donated Goods Retail
• Full-Time
• Requisition #: ASSIS002344

Description

Now Hiring: Assistant Store Manager

Lead with purpose. Grow your career. Make a real impact - every single day.

If you’re a hands-on leader who thrives in a fast-paced environment and wants more than just another retail management job, this is your opportunity.

As an Assistant Store Manager, you’ll play a critical role in turning donations into opportunity - supporting your team, serving your community, and building skills that take your career to the next level.

What You’ll Do

As a key leader in the store, you’ll work closely with the Store Manager to ensure daily success while developing your own leadership skills.

• Support and lead all aspects of store operations, customer service, production, and team development


• Step confidently into the Store Manager role when needed - leading by example with professionalism and integrity


• Execute daily, monthly, and annual operational plans to meet performance and budget goals


• Train, coach, and develop team members while reinforcing strong service and production standards


• Create a welcoming, mission-aligned environment for customers, donors, and staff


• Assist with scheduling and staffing strategies to meet production and sales demands


• Monitor donation levels and coordinate merchandise needs with the warehouse


• Build proficiency across all areas of store operations and production


• Ensure compliance with HR policies, safety standards, loss prevention, and company procedures


• Prepare and review store reports and actively lead and participate in team meetings and huddles

Who You Are

You’re a leader who shows up, steps in, and brings out the best in others.

• A supportive, hands-on leader who enjoys being on the floor with the team


• Calm, confident, and professional, especially under pressure


• Skilled at coaching, accountability, and teamwork


• Motivated by purpose and energized by serving your community


• Aligned with our core values:

What You Bring

• 1 year of retail management experience preferred


• A reliable vehicle and valid NYS driver’s license


• Strong verbal and written communication skills


• Proven leadership ability and sound judgment


• A passion for service, growth, and developing people

This role is designed for leaders who want to grow.

We believe in developing talent from within, and many of our Store Managers started exactly where you’ll begin.

Typical Career Path:

• Assistant Store Manager


• Store Manager


• Area Manager

You’ll gain hands-on experience across operations, people leadership, and performance management - building the skills and confidence needed for the next step in your career.

Why You’ll Love It Here

This isn’t just a job—it’s a place to build a meaningful career.

• Purpose-driven work: Your leadership directly supports job training, employment programs, and local community impact


• Real responsibility: You’re trusted to lead, make decisions, and influence results


• Supportive culture: You’ll work with leaders who coach, mentor, and invest in your success


• Stability with growth: Competitive pay, regular reviews, and clear opportunities to advance


• No two days are the same: Fast-paced, hands-on work that keeps you engaged and challenged

If you’re looking for a leadership role where your work matters, and where you can truly grow, this is it!

Physical Requirements

• Ability to stand and walk for extended periods


• Frequent bending, reaching, and repetitive tasks (tagging, hanging)


• Ability to lift, push, pull, and carry up to 50 lbs. regularly

Compensation & Growth

• $20–$25 per hour, based on experience and qualifications


• This position offers bonus eligibility tied to individual and store performance


• We regularly review our pay and benefits to stay competitive and reward great performance


• Ongoing skill development, leadership training, and internal advancement opportunities

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.