Retail Store Manager

Goodwill of Western NY; Buffalo (NY); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Bonus eligibility

Growth opportunities

Competitive pay

Job summary

Goodwill of Western New York is hiring a Store Manager in Buffalo to own store performance, lead a diverse team, and deliver results that support our mission in the local community.

You will drive operations, budget, and people development in a fast-paced retail environment, partnering with senior leadership to meet goals and promote growth for staff and store alike.

Qualifications

• 5+ years of retail management experience.
• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience).
• Reliable vehicle and NYS driver’s license (local travel required).
• Strong verbal and written communication skills; proven ability to lead teams, manage performance, and drive results.
• Proficiency with Microsoft Office or similar systems.
• A passion for service, leadership, and continuous improvement.

Responsibilities

• Own all aspects of store operations including production, sales, customer service, and team development.
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals.
• Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants.
• Interview, hire, onboard, train, coach, and develop team members at all levels.
• Oversee scheduling and staffing to support store volume, special events, and peak times.
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations.
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets.
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance.
• Confirm daily sales reports, cash handling, deposits, and required reporting.
• Resolve customer concerns while building long-term, positive community relationships.
• Ensure the store is clean, organized, welcoming, and visually appealing at all times.
• Play a key role in driving company culture, change initiatives, and continuous improvement.

Skills

Team leadership

Performance management

Communication skills

Results-driven

Retail management

Education

Bachelor’s or Associate’s degree in Business or related field

Tools

Microsoft Office

Job description

Description

Now Hiring: Store Manager

Lead a team. Drive results. Change lives starting in your store.

If you’re an experienced retail leader ready to own a business, grow high-performing teams, and make a real impact in your community, this is your opportunity.

As a Store Manager , you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast-paced retail environment.

Why This Role Stands Out

• Full ownership of store performance and team leadership
• Meaningful, mission-driven work that matters
• Strong partnership with senior retail leadership
• Competitive pay, bonus eligibility, and growth opportunity

What You’ll Do

As the Store Manager, you are the leader of your business.

• Own all aspects of store operations including production, sales, customer service, and team development
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
• Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
• Interview, hire, onboard, train, coach, and develop team members at all levels
• Oversee scheduling and staffing to support store volume, special events, and peak times
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
• Confirm daily sales reports, cash handling, deposits, and required reporting
• Resolve customer concerns while building long-term, positive community relationships
• Ensure the store is clean, organized, welcoming, and visually appealing at all times
• Play a key role in driving company culture, change initiatives, and continuous improvement

Who You Are

You’re a confident, people-first leader who knows how to run a business and build a team.

• A strong, visible leader who thrives in a fast-paced retail environment
• Skilled at motivating, coaching, and holding others accountable
• Organized, detail-oriented, and comfortable managing multiple priorities
• Calm under pressure with sound judgment and decision-making skills
• Mission-driven and energized by serving others and your community
• Aligned with our values:

What You Bring

• 5+ years of retail management experience
• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)
• Reliable vehicle and valid NYS driver’s license (local travel required)
• Strong verbal and written communication skillsProven ability to lead teams, manage performance, and drive results
• Proficiency with Microsoft Office or similar systems
• A passion for service, leadership, and continuous improvement

Physical Requirements

• Ability to sit, stand, bend, reach, and walk for extended periods
• Perform repetitive tasks such as tagging and hanging merchandise
• Lift, push, pull, and carry up to 50 lbs. regularly

Compensation & Incentives

• The salary range for this position is $62,354 to $72,000 and is based on experience and qualifications
• Regular pay and benefit reviews to remain competitive
• Ongoing leadership development and advancement opportunities

We believe in promoting strong leaders from within.

Typical Career Path:

• Store Manager
• Area Manager
• Director, Retail Operations

You’ll gain experience in operations, people leadership, budgeting, and change management to prepare you for expanded leadership roles.

Why You’ll Love It Here

• Purpose-driven work: Your store directly supports job training and employment programs in our local community
• Ownership: You run your business with support, not micromanagement
• Strong partnerships: Work closely with HR, Operations, and Senior Leadership
• Growth-focused culture: Leadership development is part of the job, not an afterthought
• Every day is different: Fast-paced, hands-on work that keeps you engaged

Ready to lead with purpose?

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.