Retail Store Manager

Fleet Feet; Blue Ash (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Fleet Feet recherche un Manager de Magasin au détail pour superviser les opérations quotidiennes et garantir la meilleure expérience client. Le candidat idéal favorisera le travail d'équipe, sera flexible aux horaires et motivera le personnel à atteindre les objectifs. La culture de l'entreprise privilégie la course à pied et l'implication communautaire, et offre un environnement de travail dynamique.

Benefits

Ambiance de travail énergique et amusante

Opportunités de formation et d'avancement

Implication communautaire et activités de service communautaire

Réductions sur les produits et programmes de formation

Qualifications

• Disponible pour travailler à horaires flexibles, y compris jours, soirées, week-ends et jours fériés.
• Capacité à prendre des décisions orientées client et utiliser des ressources pour résoudre des problèmes quotidiennement.

Responsibilities

• Responsable de la réussite quotidienne et à long terme du personnel de vente au détail.
• Recruter, intégrer, développer, planifier et former les membres de l'équipe.
• Assurer l'expérience client via une gestion efficace du magasin.

Skills

Flexibilité horaire

Gestion d'équipe

Prise de décision orientée client

Communication

Job description

Our Company

We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

As a Retail Store Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week.

Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Qualifications

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Create and manage the schedule for Fleet Feet Store
• Take weekly deposits to bank
• Your store is clean and organized every day
• You maintain the highest Outfitter Metrics of the store – lead by example
• Coach all store team members on Outfitter metrics, holding them to the standard set by leadership
• Make customer-first decisions and use your resources to make daily problem-solving decisions
• Ensure every customer has a great experience and leaves happy
• Ensure every team member has a great shift
• You are a resource to your team and you use your GM and Owners as your resource
• Set clear and specific daily goals and expectations of your team, especially on your days off
• Communicate daily with the other Store Managers
• Take ownership of your store, which includes, but is not limited to, the bullet points listed above

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.