Retail Store Manager

Billy Heroman's - Flowers, Plant Services and Gifts; Baton Rouge (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading floral service company in Baton Rouge is seeking an experienced Retail Store Manager to lead the sales team and ensure effective operations. The ideal candidate will have exceptional sales skills, excellent communication abilities, and a passion for customer service. Responsibilities include managing staffing levels, training team members, and setting sales goals. This position requires a proactive approach to maximize store performance while adhering to company policies and expectations.

Qualifications

• Motivated, customer-service oriented professional.
• Ability to perform all responsibilities defined for a sales team member.

Responsibilities

• Be an exceptional sales team member.
• Evaluate staffing needs and manage scheduling.
• Recruit, supervise, and train sales team members.
• Set sales goals and support team in achieving them.

Skills

Excellent written and verbal communication skills

Job description

Billy Heroman's, Louisiana's largest florist company, is seeking a full time Retail Store Manager. The ideal candidate is a motivated, customer-service oriented professional who will ensure the smooth operational practices of our store to maximize sales.

Responsibilities

• The Store Manager must first and foremost be an exceptional sales team member
• The Store Manager is responsible for being aware of and capable to perform all responsibilities outline for the position of sales team member
• Must maintain an appropriate staffing level and evaluate the need for more or new sales team members over time
• Recruits, screens and interviews potential new sales team members
• Supervise sales team and handle scheduling, attendance, and operational practices of the store
• Completes employee reviews regularly and works with other management to conduct reviews with all sales team members
• Ensure sales team adheres to Billy Heroman's policies and dress code at all time
• Teaches, coaches and trains sales team on cost-saving techniques
• Teaches, coaches and trains sales team on proper customer service techniques and Billy Heroman’s expectations of the overall desired expectations set forth by our company mission
• Trains and encourages team on the proper usage of Floral strategies sales methodology
• Set sales goals for team members and work with them on achieving sales goals
• Train and monitor add-on sales (gift baskets, crystal, candy, balloons, banners)
• Train team on general holiday expectations

Requirements

• Excellent written and verbal communication skills