Retail Store Leader: Sales, Service & Ops

tcbrands; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

TravisMathew is seeking an Assistant Store Manager to support day-to-day retail operations in Phoenix, combining sales and service with team leadership and operational excellence.

The role focuses on delivering exceptional customer experiences, driving sales, and building a strong client base while overseeing merchandising, events, and inventory control. Weekend/evening hours are expected.

Qualifications

• Bachelor's degree preferred in business or related field.
• Minimum 3 years' experience in a client service-related capacity.
• Minimum 2 years' experience in retail store management.

Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

Skills

Microsoft Applications

Cross-functional Collaboration

Written & Verbal Communication

Team Leadership

Decision Making

Non-traditional Hours

Client Service

Education

Bachelor's Degree in Business or related field

Tools

POS Systems

Back-office Operations

Visual Merchandising

Job description

TravisMathew is seeking an Assistant Store Manager to support day-to-day retail operations in Phoenix, combining sales and service with team leadership and operational excellence.

The role focuses on delivering exceptional customer experiences, driving sales, and building a strong client base while overseeing merchandising, events, and inventory control. Weekend/evening hours are expected.