Retail Store Leader — People & Performance

Dollar General Corporation; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar General Corporation in Charlotte, NC, is seeking a Store Manager to oversee all store processes, staffing, training, and customer service. You will lead hiring, coaching, and performance reviews while ensuring store safety, compliance, and financial integrity.

The role emphasizes inventory management, ordering, merchandising, and daily store opening/closing duties, with a focus on optimizing sales and profitability in a fast-paced retail environment.

Qualifications

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations including percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to perform cash register functions to generate reports.
• Knowledge of inventory management and merchandising practices.
• Effective oral and written communication skills.
• Effective interpersonal skills.
• Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.).
• Good organization skills with attention to detail.
• Ability to solve problems and deal with a variety of situations.

Responsibilities

• Recruits, selects, and retains qualified employees according to labor laws and Company policies; ensure staffing.
• Provides proper training for employees; conducts performance evaluations; identifies gaps for appropriate solutions and/or counseling, up to and including termination.
• Makes recommendations regarding employee pay rate and advancement.
• Communicates performance, conduct and safety expectations regularly; coordinates meetings and events to encourage safety, security and policies.
• Ensures that the store is appropriately staffed and effectively opened and closed each day. Opens the store a minimum of two times per week; closes the store a minimum of two times per week.
• Evaluates operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
• Orders to ensure the meeting or exceeding of in-stock targets; reviews ordering plan, seasonal direction and inventory management issues on a weekly basis; follows up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitates the efficient staging, stocking and storage of merchandise by following defined Company work processes.
• Ensures that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensures the financial integrity of the store through strict cashier accountability, key control, and adherence to stated Company security practices and cash control procedures.
• Provides superior customer service leadership.
• Maintains a clean, well‑organized store; facilitates a safe and secure working and shopping environment.
• Ensures that the store is adequately equipped with tools necessary to perform required tasks.
• Follows Company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and Company communications; ensures employee compliance.
• Completes all paperwork and documentation according to guidelines and deadlines.

Skills

Leadership

Staffing

Training

Customer service

Cash handling

Communication

Inventory management

Problem solving

Safety compliance

Scheduling

Education

High school diploma or equivalent

Tools

POS system

Job description

Dollar General Corporation in Charlotte, NC, is seeking a Store Manager to oversee all store processes, staffing, training, and customer service. You will lead hiring, coaching, and performance reviews while ensuring store safety, compliance, and financial integrity.

The role emphasizes inventory management, ordering, merchandising, and daily store opening/closing duties, with a focus on optimizing sales and profitability in a fast-paced retail environment.