Retail Store Leader: Operations & Customer Service

R301US Hibbett Retail, Inc.; Jonesboro (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett Retail, Inc. in Jonesboro, GA is hiring an Assistant Manager to support Store Manager in daily operations and customer service. You will oversee merchandising, scheduling, and store assets, while ensuring profitability and adherence to policies.

This role requires leadership, strong communication, and the ability to train staff during peak periods. Join a team focused on delivering outstanding service and promoting merchandise across departments, with a non-exempt hourly position and a

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and hit goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player focused on outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager with selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service experience

Interpersonal communication

Team leadership

Retail environment experience

Job description

Hibbett Retail, Inc. in Jonesboro, GA is hiring an Assistant Manager to support Store Manager in daily operations and customer service. You will oversee merchandising, scheduling, and store assets, while ensuring profitability and adherence to policies.

This role requires leadership, strong communication, and the ability to train staff during peak periods. Join a team focused on delivering outstanding service and promoting merchandise across departments, with a non-exempt hourly position and a