Retail Store Leader: Operations, Coaching & Growth

Farm & Home Supply; Pittsfield (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Farm & Home Supply seeks a Store Manager in Pittsfield, IL to lead day-to-day store operations and drive our Gold Standards of excellence in customer service, merchandising, staffing, training, sales and labor goals. The role reports to the Regional Store Director and requires strong leadership to coach staff and maintain high performance.

The position demands 45+ hours per week, valid driver’s license, and eligibility under Illinois FOID where applicable.

Qualifications

• Must be at least 21 years of age.
• Must have a valid driver’s license.
• Illinois residents must hold a valid FOID (Firearm Owner Identification) card.
• Ideal candidate has 3–5 years of retail management experience.
• Proven leadership skills with ability to motivate, develop and train store personnel.
• Positive attitude with a passion for collaborating with Team Members committed to growth.

Responsibilities

• Provide outstanding customer service through friendly, prompt, and accurate assistance.
• Supervise and coordinate all store staff, identifying opportunities to improve performance and operational efficiency.
• Oversee personnel actions, including hiring, promotions, transfers, terminations, and disciplinary measures, while training and coaching both new and existing Team Members to consistently meet store standards.
• Train and coach both new hires and existing team members to consistently meet the Gold Standard. Provide clear expectations, hands-on guidance, and ongoing feedback to ensure all employees deliver high-quality performance and uphold company values.
• Oversee safety and loss prevention programs.
• Analyze financial impacts and risks on the company within authority, manage inventory, and implement appropriate techniques to minimize shrink.
• Execute core store functions, including email communication, operating registers, bookkeeping, scanning, using equipment (pallet jacks and tow motors), price changes, ad setup, merchandising, direct store receiving, in-store pickup, and managing Outfitter utilization, product financing, and registrations.
• Collaborate with the Regional Store Director to identify, plan and develop methods and procedures to align with our Core Principals of Operational Excellence.
• Review sales and financial reports regularly to identify trends, control costs, and ensure the business is operating as profitably as possible. Analyze revenue streams, compare actual performance against forecasts, and look for areas where expenses can be reduced without compromising quality or growth.
• Work in conjunction with the Regional Store Director to monitor staffing levels and ensure labor budgets stay on target. Review scheduling, adjust workforce allocation based on business needs, and identify opportunities to optimize labor costs while maintaining operational efficiency and customer service standards.
• Maintain a valid driver’s license with the ability to travel via car, air travel, and Farm & Home Supply vehicle to various locations and all Farm & Home Supply locations for meetings, events, and training, etc.
• Demonstrate flexible availability, including evenings, weekends, and holidays.
• Minimum 45 hours/week.
• Consistent attendance for regularly scheduled work shifts is required.

Skills

Retail management

Team leadership

Customer service

Job description

Farm & Home Supply seeks a Store Manager in Pittsfield, IL to lead day-to-day store operations and drive our Gold Standards of excellence in customer service, merchandising, staffing, training, sales and labor goals. The role reports to the Regional Store Director and requires strong leadership to coach staff and maintain high performance.

The position demands 45+ hours per week, valid driver’s license, and eligibility under Illinois FOID where applicable.