Retail Store Leader - New York City

Carhartt; New York (NY); On-site; USD 75,000 - 99,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager to lead their team in delivering exceptional consumer experiences. This role involves fostering a collaborative environment, developing staff, and executing strategies to enhance store performance. The ideal candidate will have a strong background in retail management and a passion for connecting with customers, ensuring that the store meets its sales goals while maintaining high standards of service and merchandising. Join a company that values integrity and hard work, and be part of a team that is committed to making a positive impact in the retail space.

Qualifications

• 4+ years of retail management experience required, preferably as a store manager.
• Knowledge in staffing, coaching, training, and development.

Responsibilities

• Cultivate genuine consumer connections through exceptional experiences.
• Analyze market trends to develop revenue-building strategies.
• Lead and develop associates for optimal performance.

Skills

Retail Management

Customer Service

Sales

Merchandising

Inventory Control

Staff Development

Communication Skills

Team Collaboration

Microsoft Office

POS Systems

Education

Bachelor's Degree

Equivalent Work Experience

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: New York, NY

Department: Retail Store Operations

Reports To: District Manager

FLSA Status: Exempt

Hiring Range: $75,500 - 98,100 based on experience

Summary

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Leaders embody the core values and heritage on which our brand was founded while leading others to do the same: we are inspired by hardworking people, we respect our history while walking bravely into the future, and we strive to do the right thing by working with honesty and integrity.

We are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Responsible for translating the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Lead Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
• Develop, train, coach and provide feedback to all leaders and associates utilizing appropriate performance and talent management tools.
• Analyze local market trends to ensure all data relevant to operations is analyzed, including product information (mix, trends, needs), local competition, local wages, events, etc.
• Analyze, develop and execute revenue building strategies to achieve and exceed store sales goals, performance metrics and consumer expectations.
• Collaborate with key internal partners to lead timely and effective execution of store controls and operating standards while assuming responsibility for the store's profitability and the team's safety.
• Develop and foster external partnerships and event promotions for the benefit of the store.
• Engage with the local community and encourage associates to bring forth ideas to continue to grow brand awareness.
• Develop and implement proactive recruitment strategies to ensure proper year-round staffing levels.
• Ensure continuous use of talent identification processes to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths.
• Ownership of individual development and professional growth.

Education

• Bachelor's Degree Required
• Equivalent work experience may be considered in lieu of degree.

Required Skills and Experience

• 4+ years of retail management experience required – store manager experience preferred.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Staff Development Experience: Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• Excellent PC skills: POS Systems and Microsoft Office.

Working Conditions

• EEO
• Moderate Lifting (30-40 lbs.)
• Retail Environment
• Retail Hours
• Tobacco Free
• Travel (15%)
• Walking