Retail Store Leader: Elevate Customer Experience & Ops

Safelite; Knoxville (TN); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Competitive weekly pay

Benefits package valued over $10k

401(k) with company match

Tuition reimbursement up to $5,250 per

Paid training

Job summary

Safelite is seeking an Assistant Store Manager to lead a retail location, oversee associates, cash handling, inventory control, and loss prevention. The role focuses on delivering memorable customer experiences and maintaining store standards.

Ideal candidates will have 3–5 years of supervisory experience, a high school diploma or GED, and comfort with Microsoft Office. The position requires ability to work outdoors in various weather and lift up to 35 lbs.

Qualifications

• Leadership and supervisory experience required.
• Strong customer service focus.
• Ability to manage store operations and drive performance.

Responsibilities

• Motivate and lead front-line associates to deliver world class customer service.
• Respond to customer complaints and warranty issues promptly.
• Manage work orders, routing, and vehicle loading for timely service.
• Train associates on installation techniques and safety procedures.
• Monitor inventory, cleanliness, and compliance with laws.

Skills

Leadership

Customer service

Supervisory experience

Office software

Team coordination

Education

High School Diploma / GED

3–5 years supervisory experience

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite is seeking an Assistant Store Manager to lead a retail location, oversee associates, cash handling, inventory control, and loss prevention. The role focuses on delivering memorable customer experiences and maintaining store standards.

Ideal candidates will have 3–5 years of supervisory experience, a high school diploma or GED, and comfort with Microsoft Office. The position requires ability to work outdoors in various weather and lift up to 35 lbs.