Retail Store Leader: Drive Sales & Service

JD Sports NA; Colonial Heights (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Hibbett Sports is seeking a Store Manager in Colonial Heights, VA to oversee store sales, drive profitability, and lead a team across departments. You will enforce policies, mentor staff, manage payroll and scheduling, and collaborate with the District Sales Manager to implement marketing plans.

The role requires 3-5 years in customer service and 3+ years in management, with strong leadership and communication skills in a fast-paced retail environment.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience in retail, preferably footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience. 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

Responsibilities

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manages the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
• Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Leadership

Communication

Customer service

Team management

Problem solving

Education

Bachelor's degree in business or related field

Job description

Hibbett Sports is seeking a Store Manager in Colonial Heights, VA to oversee store sales, drive profitability, and lead a team across departments. You will enforce policies, mentor staff, manage payroll and scheduling, and collaborate with the District Sales Manager to implement marketing plans.

The role requires 3-5 years in customer service and 3+ years in management, with strong leadership and communication skills in a fast-paced retail environment.