Retail Assistant Manager: Customer Service & Store Ops

Hibbett; Colonial Heights (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Hibbett in Colonial Heights, VA is hiring an Assistant Manager to assist the Store Manager with daily operations and administrative duties. You will be knowledgeable across departments, uphold company policies, and promote merchandise with a focus on outstanding customer service.

The role requires 1–3 years of customer service experience, retail familiarity, and strong interpersonal skills. You will help supervise staff, manage inventory, and drive store profitability while ensuring a positive

Qualifications

• Experience in a retail environment, preferably footwear/athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals.

Responsibilities

• Assist Store Manager in controlling assets and executing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Supervise in the Store Manager’s absence and guide employees to meet department standards.
• Assist in recruiting, training, and evaluating staff.
• Provide knowledge and guidance to customers and employees across departments.
• Maintain awareness of inventory, sales statistics, and expenses to support profitability.
• Promote and sell Hibbett products and services.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Leadership

Initiative

Attention to detail

Team player

Job description

Hibbett in Colonial Heights, VA is hiring an Assistant Manager to assist the Store Manager with daily operations and administrative duties. You will be knowledgeable across departments, uphold company policies, and promote merchandise with a focus on outstanding customer service.

The role requires 1–3 years of customer service experience, retail familiarity, and strong interpersonal skills. You will help supervise staff, manage inventory, and drive store profitability while ensuring a positive