Retail Store Leader - Drive Sales & Clienteling

L'Agence; Houston (TX); On-site; USD 72,000 - 80,000; Full time

Job summary

L\'Agence in Houston, TX is seeking an Assistant Store Manager to join our retail team. You will lead the store alongside the Store Manager to maximize sales, deliver exceptional customer service, and develop a high-performing staff.

The role requires 3–5 years of retail management, strong visuals, inventory control, and proficiency with ERP and Excel. You will analyze reports, coach associates, and ensure campaigns and promotions are executed.

Qualifications

• Experience in developing and maintaining store visuals.
• Experience in leadership, training & development of retail staff.
• Knowledge of basic retail math and cash management techniques.
• 3–5 years of retail store management experience.
• Detailed understanding of inventory accounting and merchandise payable, is required.
• Solid working knowledge of major ERP, inventory and accounting systems.
• Advanced working knowledge of Excel is required and proficient in MS office.
• Solid communication skills including the ability to work well in a team environment or independently when tasked.
• Ability to successfully manage multiple tasks with conflicting priorities.

Responsibilities

• Maximizes sales through joint operational and commercial focus and takes action to obtain the highest level of profitability for the store.
• Ensures high-quality direct and indirect customer service by providing the best shopping experience for each customer.
• Exercise intellectual and creative discretion and judgment in the management and leadership of store employees.
• Coach and develop retail associates to meet store sales goals, visual presentation directives, and customer services standards.
• Responsible for the implementation of clienteling strategies.
• Analyzes selling reports and monthly profitability reports.
• Delegates’ authority and responsibility with accountability and follow-up.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Has working knowledge and oversees the use of all Company systems in stores.
• Works closely with buying and planning team on merchandising and reorder needs.
• Ensures proper completion of cash office operational functions.
• Communicates and implement corporate directives to retail associates in a timely and effective manner.
• Manages and ensures the stock level is appropriate to maximize selling.
• Ensures the garment presentation, garment level, and visual standards are presented according to the brand.
• Ensures and follows up on all activities concerning campaigns, promotions, and sales activities of the store.
• Any other functions, duties, and projects as assigned.

Skills

Store visuals

Retail staff leadership

Retail math & cash handling

Retail store management

Inventory accounting

ERP & accounting systems

Excel proficiency

MS Office

Communication skills

Multi-tasking

Tools

ERP systems

Inventory software

Accounting software

MS Excel

MS Office

Job description

L\'Agence in Houston, TX is seeking an Assistant Store Manager to join our retail team. You will lead the store alongside the Store Manager to maximize sales, deliver exceptional customer service, and develop a high-performing staff.

The role requires 3–5 years of retail management, strong visuals, inventory control, and proficiency with ERP and Excel. You will analyze reports, coach associates, and ensure campaigns and promotions are executed.