Retail Store Leader: Customer Experience & Ops

Pacific Sunwear Stores LLC; Nashua (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

PacSun Nashua is seeking an Assistant Store Manager to lead a customer-focused, sales-driven team at Pheasant Lane Mall. You will partner with the Store Manager to drive profitability, maintain standards, and coach staff to deliver a premier shopping experience.

Responsibilities include supervising daily operations, coaching associates, enforcing policies, and ensuring visual and merchandising excellence while supporting a positive, inclusive PacSUN culture.

Qualifications

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Displays a customer-focused mindset and ensures team delivers an engaging experience.
• Handles customer situations in compliance with policy; escalates when needed.
• Maintains a clean, safe, well-organized store and stockroom.
• Coaches and provides feedback to Sales Associates on performance.
• Supports associate engagement and recognition of outstanding performance.
• Provides direction to associates to ensure understanding of directives and standards.
• Delivers efficient store operations and visual standards.

Skills

Customer service mindset

Communication skills

Presentation skills

Mathematical skills

Computer proficiency

Education

High School Diploma or equivalent

Job description

PacSun Nashua is seeking an Assistant Store Manager to lead a customer-focused, sales-driven team at Pheasant Lane Mall. You will partner with the Store Manager to drive profitability, maintain standards, and coach staff to deliver a premier shopping experience.

Responsibilities include supervising daily operations, coaching associates, enforcing policies, and ensuring visual and merchandising excellence while supporting a positive, inclusive PacSUN culture.