Retail Store Leader

Asurion; New York (NY); On-site; USD 49,000 - 55,000; Full time

Job summary

Asurion seeks a Store Leader at uBreakiFix. The role involves leading a team to meet store goals in repair volume and sales, while ensuring exceptional customer service. Candidates with leadership skills and a commitment to performance are encouraged to apply, offering a competitive salary and opportunities for career advancement.

Benefits

Competitive bi-weekly pay

Inclusive benefits (health, dental, vision)

Performance-based incentives

Cell phone allowance

Retirement savings plan

Paid time off & Employee Assistance Program

Life insurance & Continuing education support

Opportunities for career advancement

Qualifications

• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Lead and motivate a team to achieve sales and performance targets.
• Ensure a positive customer experience by solving problems.
• Maintain store operations including inventory management.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organizational Skills

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Excel

Job description

OurStore Leadersare vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory.

At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay:

• $23.63 per hour + uncapped commission + profit sharing
• Average monthly incentive potential: $800, with unlimited earning potential!

As a Store Leader, you'll be responsible for:

·Leading your teamto achieve store goals in repair volume, sales, speed, and profit.

·Coaching and motivatingyour team to meet performance targets and deliver exceptional customer service.

·Ensuring a positive customer experienceby solving problems and empowering your team to do the same.

·Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities:

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring:

· High School Diploma or equivalent (GED)

· 1+ years of leadership experience, including coaching and training

· 2+ years of customer service experience

· Proficiency in Microsoft Office, especially Excel

· Strong communication, organizational, and problem-solving skills

· Flexibility to work weekends, holidays, and varying shifts

· Motivation to meet and exceed performance goals

Perks & Benefits:

· Competitive bi-weekly pay

· Inclusive benefits (health, dental, vision)

· Performance-based incentives

· Cell phone allowance

· Retirement savings plan

· Paid time off & Employee Assistance Program

· Life insurance & Continuing education support

· Opportunities for career advancement

About Asurion:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

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