Retail Store Lead: Team Coach & Guest Experience

Lovisa; Mount Hope (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Lovisa in Mount Hope, New Jersey is seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. You will train and coach associates, drive sales, oversee inventory and visual merchandising, and ensure compliance with store policies.

The role demands strong leadership, excellent communication, and flexibility to work evenings, weekends, and holidays to keep Lovisa's

Qualifications

• 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Maintain professional appearance and attitude.
• Brand ambassador in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across team members.
• Lead by example in outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing procedures and daily operations.
• Manage inventory control and stockroom organization.
• Oversee shipments and merchandise flow.
• Monitor shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Customer service

Communication skills

Leadership

Adaptability

Job description

Lovisa in Mount Hope, New Jersey is seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. You will train and coach associates, drive sales, oversee inventory and visual merchandising, and ensure compliance with store policies.

The role demands strong leadership, excellent communication, and flexibility to work evenings, weekends, and holidays to keep Lovisa's