Retail Store Lead: Operations & Compliance

Minnesota-Cannabis-Services; Lindström (MN); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Employee discount 50%

EAP

ESST

Holiday pay

Job summary

Minnesota Cannabis Services is seeking a dedicated Retail Operations Lead to oversee store functions, maintain strict compliance, and mentor a team in a fast-changing cannabis environment.

You will manage cash, inventory, and customer service while ensuring SOP adherence and staff development in a high-regulation setting. This role requires flexibility with hours and a strong focus on accuracy and training.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• 2+ years of retail, hospitality, or customer service experience; supervisory experience preferred.
• Cannabis industry experience a plus — not required.
• Strong leadership, communication, and conflict resolution skills.
• Comfortable working in a highly regulated, compliance-driven environment.
• Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must meet all state requirements for employment in a licensed cannabis facility.

Responsibilities

• Oversee daily store operations and ensure adherence to SOPs and company policies.
• Manage shift coverage, staffing adjustments, and timesheet accuracy.
• Ensure full compliance with all state cannabis regulations and internal procedures.
• Support change management implementations and ensure SOP updates are communicated and trained to all staff.
• Open and close petty cash banks.
• Facilitate cash vault services, pickups, and dropoffs.
• Reconcile EOD cash reports and manage POS/cash accuracy.
• Receive deliveries and process vendor returns.
• Restock products and maintain accurate inventory levels.
• Conduct audits, adjustments, and oversee inventory destruction.
• Supervise, mentor, and develop a team of retail employees.
• Facilitate new hire training and ongoing sales and leadership coaching.
• Complete incident reports and maintain documentation for performance management.
• Make recommendations for promotions and terminations.

Skills

Retail leadership

Communication

Conflict resolution

Regulatory compliance

Flexibility hours

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Seed-to-sale experience

Job description

Minnesota Cannabis Services is seeking a dedicated Retail Operations Lead to oversee store functions, maintain strict compliance, and mentor a team in a fast-changing cannabis environment.

You will manage cash, inventory, and customer service while ensuring SOP adherence and staff development in a high-regulation setting. This role requires flexibility with hours and a strong focus on accuracy and training.