Retail Store Lead: Hire, Coach & Drive KPIs

Sally Beauty Holdings, LLC; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Sally Beauty in Phoenix, AZ is seeking an Assistant Manager to support the Store Manager in driving sales, customer experience and store operations across omnichannel channels. You will lead and coach store associates, recruit talent, manage schedules, maintain brand standards, inventory control and safety, and ensure optimal client experiences while achieving key performance indicators.

This role rewards leadership, clear communication and accountability, empowering you to contribute to store

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• 3+ years retail sales/customer service experience preferred.
• At least 1 year prior management experience preferred.
• Ability to lead or support a team to meet business objectives.
• Effective communication with team and management.
• Scheduling availability to meet business needs.
• Cosmetology license desirable, but not required.

Responsibilities

• Lead store associates to deliver exceptional customer experiences and achieve KPIs.
• Recruit and develop staff; coordinate hiring as needed.
• Oversee operations including Omni-channel and in-store processes.
• Manage payroll hours and store opening/closing procedures.
• Ensure safety and loss prevention; manage assets and compliance.

Skills

Retail sales experience

Customer service

Team leadership

Communication skills

Scheduling availability

Cosmetology license desirable

Age 18+

Management experience

Education

High School Diploma or equivalent

Job description

Sally Beauty in Phoenix, AZ is seeking an Assistant Manager to support the Store Manager in driving sales, customer experience and store operations across omnichannel channels. You will lead and coach store associates, recruit talent, manage schedules, maintain brand standards, inventory control and safety, and ensure optimal client experiences while achieving key performance indicators.

This role rewards leadership, clear communication and accountability, empowering you to contribute to store