Retail Store Lead – Fashion, Client Experience & Growth

Big Drop NYC; Miami Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Daily commission

Monthly bonus opportunities

Health insurance

Paid vacation

Employee merchandise discount

Parking provided

Monthly incentives

Job summary

Big Drop NYC is seeking an experienced Assistant Store Manager for our Miami Beach boutique to drive sales and lead a high-performing team on the floor.

You will open and close the store, manage cash handling, support visual merchandising, and ensure exceptional client service while upholding brand standards. Flexibility for weekends and peak periods is required, with opportunities for growth in merchandising and operations.

Qualifications

• Minimum of 3+ years of retail sales experience, preferably within contemporary, premium, designer, or luxury fashion.
• Experience as an Assistant Manager, Key Holder, or in another retail leadership position strongly preferred.
• Proven ability to meet and exceed individual sales goals.
• Strong clienteling experience with the ability to build and maintain meaningful customer relationships.
• Flexible availability, including weekends, evenings, holidays, and peak retail periods.

Responsibilities

• Act as second-in-command to the Store Manager and lead the team on the floor.
• Open and close the store with full responsibility for cash, key control, and end-of-day reporting.
• Oversee visual merchandising, replenishment, and floor readiness daily.
• Coordinate tailor drop-offs/pickups, dry clean outbound and returns, and quality checks on receipt.
• Oversee transfers, receiving, tagging, steaming, and back-stock organization.
• Support inventory control—On Hand checks, discrepancies, RTV/RA/SWAP follow-through.
• Ensure adherence to all loss prevention and high-value handling procedures.
• Resolve escalated client issues with professionalism and discretion.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.

Skills

Clienteling

Sales leadership

Team leadership

Communication

Organization

Tools

POS system

Cash handling

Job description

Big Drop NYC is seeking an experienced Assistant Store Manager for our Miami Beach boutique to drive sales and lead a high-performing team on the floor.

You will open and close the store, manage cash handling, support visual merchandising, and ensure exceptional client service while upholding brand standards. Flexibility for weekends and peak periods is required, with opportunities for growth in merchandising and operations.