Retail Store Lead: Elevate Customer Experience & Sales

Balsam Brands; Hawaii; On-site; USD 56,000 - 70,000; Full time

Job summary

Balsam Brands is hiring for an Assistant Store Manager at the Balsam Hill Studio in Lahaina, Maui. Join a dynamic retail team driving exceptional customer experiences, coaching staff, and executing compelling merchandising strategies onsite at Whalers Village.

The role partners with the Store Manager to create a positive work environment, achieve sales goals, and maintain strong store presentation. On-site work in Maui requires prior Maui residency or relocation readiness.

Qualifications

• 3+ years of retail experience, especially in specialty, boutique, luxury, gift, home, or visual-led contexts.
• Strong eye for visual merchandising, store presentation, and detail-oriented execution.
• Excellent communication with customers and sales staff.
• Demonstrated time management, organizational and multi-tasking skills.

Responsibilities

• Deliver exceptional customer experiences through personalized service and proactive problem resolution while building long-term relationships.
• Lead the sales floor during shifts by modeling selling behaviors and coaching associates in real-time.
• Support achievement of store sales goals by coaching selling behaviors and monitoring performance against KPIs (sales, conversion, AOV, UPT).
• Gather customer insights and communicate observations to store leadership.
• Coach associates on product knowledge, selling techniques, and customer engagement to support performance goals.
• Maintain visual merchandising, promotional displays, replenishment, and overall store presentation to standards.

Skills

Retail experience

Leadership

Customer service

Merchandising

Communication skills

Time management

Tools

iPads

Microsoft Office

Data entry

Job description

Balsam Brands is hiring for an Assistant Store Manager at the Balsam Hill Studio in Lahaina, Maui. Join a dynamic retail team driving exceptional customer experiences, coaching staff, and executing compelling merchandising strategies onsite at Whalers Village.

The role partners with the Store Manager to create a positive work environment, achieve sales goals, and maintain strong store presentation. On-site work in Maui requires prior Maui residency or relocation readiness.