Assistant Store Manager, Balsam Hill Studio - Maui

Balsam Brands; Hawaii; On-site; USD 56,000 - 70,000; Full time

Job summary

Balsam Brands is hiring for an Assistant Store Manager at the Balsam Hill Studio in Lahaina, Maui. Join a dynamic retail team driving exceptional customer experiences, coaching staff, and executing compelling merchandising strategies onsite at Whalers Village.

The role partners with the Store Manager to create a positive work environment, achieve sales goals, and maintain strong store presentation. On-site work in Maui requires prior Maui residency or relocation readiness.

Qualifications

• 3+ years of retail experience, especially in specialty, boutique, luxury, gift, home, or visual-led contexts.
• Strong eye for visual merchandising, store presentation, and detail-oriented execution.
• Excellent communication with customers and sales staff.
• Demonstrated time management, organizational and multi-tasking skills.

Responsibilities

• Deliver exceptional customer experiences through personalized service and proactive problem resolution while building long-term relationships.
• Lead the sales floor during shifts by modeling selling behaviors and coaching associates in real-time.
• Support achievement of store sales goals by coaching selling behaviors and monitoring performance against KPIs (sales, conversion, AOV, UPT).
• Gather customer insights and communicate observations to store leadership.
• Coach associates on product knowledge, selling techniques, and customer engagement to support performance goals.
• Maintain visual merchandising, promotional displays, replenishment, and overall store presentation to standards.

Skills

Retail experience

Leadership

Customer service

Merchandising

Communication skills

Time management

Tools

iPads

Microsoft Office

Data entry

Job description

Balsam Brands is looking for an enthusiastic and experienced individual to assist in managing our Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. In this role, you will have the opportunity to help ensure that our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Assistant Store Manager will work side by side with the Store Manager to create a positive work environment that ensures customer satisfaction, maximizes productivity, and drives sales. From providing excellent customer experiences, driving employee engagement, and leading merchandising and sales strategies, the Assistant Store Manager will play a crucial role in the success of Balsam Hill Studio. We are especially excited about candidates who have a proven track record of retail success and creating customer‑centric shopping experiences!

What you’ll do:

• Deliver exceptional customer experiences through personalized service, productexpertise, and proactive problem resolution while fostering long‑term customer relationships
• Lead the sales floor during assigned shifts by modeling effective selling behaviors, coachingassociates in realtime, and ensuring consistent execution ofthe customerexperience
• Support achievement of store sales goals by coaching selling behaviors,monitoringperformance trends, and driving results against key performance indicators including sales, conversion, average order value (AOV), and units per transaction (UPT)
• Gather customer insights and feedback and communicate observations to store leadership
• Coach associates on product knowledge, selling techniques, and customer engagement to support individual and store performancegoals
• Maintain visual merchandising, promotional displays, replenishment, and overall store presentationin accordance withcompany standards
• Partner with the Store Manager to execute business priorities, drive employee engagement, and support achievement of sales, operational, and customer experience goals
• Support operational excellence through inventory accuracy, replenishment activities, cycle counts, shipment processing, and adherence to store policies and procedures.
• Assistwith inventory management, stock organization, and loss prevention practices to maintain a well‑presented and accurate selling environment
• Analyze store performance metrics and identify opportunities to improve sales, productivity, customer experience, and operational effectiveness

Whatyoubringto thetable:

• 3+yearsofretailexperience.Experience inspecialty, boutique, luxury, gift, home, or visual-led retail preferred.
• Strong eye for visual merchandising, store presentation, and detail-oriented execution
• Strongcommunicationskillswithcustomersandsalesstaff
• Demonstratedtimemanagement,organizationalandmulti-taskingskills
• High ownership of store standards, follow-through, and thesmall detailsthat shape the customer experience.
• ProficiencywithiPads,basiccomputerskills,andbasicdataentry(dataentryveryminimaloverall).Proficiencywith Microsoft Office Suite preferred
• Flexibility:willingnesstoperformothervariousdutiesasrequired

PhysicalRequirements:

• Mustbeableto workonsiteforeveryshift
• MayassembleanddisassembleChristmastreesandotherdecorations
• Mayliftandormoveitemsuptofortypounds

Notes:

This is a full‑time, in‑person position. Candidates must live on‑island in Maui.

About Us:

Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people‑first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii. Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Checkoutourflagshipbrand,BalsamHill: www.balsamhill.com
• BalsamBrandsinForbes: https://bit.ly/balsambrandsforbes2023
• BalsamBrandsonLinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

The base pay range for this position is: $56,000-$70,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.