Retail Store Lead: Customer Experience & Team Growth

Newell Brands; Fairview Heights (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Newell Brands seeks an Assistant Store Manager for Fairview Heights, IL to support the Store Manager in delivering an exceptional guest experience and driving top-line sales growth.

You will help recruit, train, and retain staff, schedule effectively, manage inventory and losses, and ensure adherence to store standards. The role requires strong leadership, communication, and analytical skills in a fragrance-rich environment.

Qualifications

• High School completion or GED.
• 2+ years retail management experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail software and Microsoft Office.
• Strong analytical skills.
• Solution-oriented.
• Able to work in fragrance-filled environment.
• Flexible hours, including weekends and holidays.

Responsibilities

• Assist in building a high-performing team that represents Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
• Support the recruitment, hiring, development, inspiration, and retention of top talent.
• Help meet and maintain staffing goals, including seasonal staffing within hiring timelines.
• Ensure effective onboarding and ongoing development of team members.
• Recognize and address positive and negative HR-related situations through performance management.
• Motivate, inspire, and retain top talent and help establish succession plans.
• Provide coaching and foster a positive work environment.
• Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.
• Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.
• Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role.
• Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
• Build lasting customer relationships to enhance loyalty.
• Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.
• Assist in analyzing the business, creating clear action plans that ensure effective execution of all operational activities.
• Identify root causes and help create effective action plans that drive results.
• Ensure clear, effective team communication that creates understanding and alignment.
• Help create effective schedules to ensure proper sales floor coverage, maximize sales, and meet payroll targets.
• Support inventory management activities and control expenses.
• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
• Consistently achieve or exceed all KPI goals through strategic planning, effective execution, and continuous performance improvement.

Skills

Leadership

Communication

Team management

Analytical

Fragrance environment

Customer service

Flexibility

Education

High School/GED

Tools

Microsoft Office

Retail software

Job description

Newell Brands seeks an Assistant Store Manager for Fairview Heights, IL to support the Store Manager in delivering an exceptional guest experience and driving top-line sales growth.

You will help recruit, train, and retain staff, schedule effectively, manage inventory and losses, and ensure adherence to store standards. The role requires strong leadership, communication, and analytical skills in a fragrance-rich environment.