Retail Store Lead: Coach, Sell & Earn Commission

FirstCash, Inc.; Houston (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Unlimited Commission

Store Performance Bonus

Employee discounts starting day one

Job summary

FirstCash, Inc. is seeking an experienced Assistant Store Manager in Houston, TX to help lead our team. The role focuses on coaching employees, driving store performance, and delivering outstanding customer service in a dynamic retail environment.

You will partner with the Store Manager to support daily operations, develop team members, open/close the store, and help achieve profitability and merchandising standards across a diverse merchandise mix.

Qualifications

• 18+ years old with a high school diploma or equivalent.
• Previous leadership or supervisory experience in retail preferred.
• Strong leadership and customer service skills; bilingual applicants encouraged.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open/close the store, handle cash, and follow procedures.
• Monitor transactions to ensure compliance and accuracy.
• Maintain merchandising standards and product knowledge across categories.
• Analyze performance metrics to support business objectives.

Skills

Leadership

Coaching

Customer service

Team development

Bilingual

Education

High school diploma or equivalent

Tools

Retail POS systems

Job description

FirstCash, Inc. is seeking an experienced Assistant Store Manager in Houston, TX to help lead our team. The role focuses on coaching employees, driving store performance, and delivering outstanding customer service in a dynamic retail environment.

You will partner with the Store Manager to support daily operations, develop team members, open/close the store, and help achieve profitability and merchandising standards across a diverse merchandise mix.