Retail Store Lead

IMG Academy; Bradenton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Gym Discount

Job summary

IMG Academy in Bradenton, FL is seeking a Retail Store Lead to partner with the Retail Supervisor and Manager to drive sales, deliver exceptional service, and uphold brand standards. This role functions as a working leader, coaching associates and overseeing daily store operations to ensure a positive shopping experience for every guest.

This position typically follows a flexible 5‑day schedule, including evenings, weekends, and holidays, and requires strong merchandising and customer service

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience required; prior leadership or supervisory experience preferred.
• Strong interpersonal, communication, and customer service skills.
• Knowledge of retail operations, merchandising, inventory management, and sales practices.
• Experience operating POS systems and other retail technology.

Responsibilities

• Deliver an exceptional customer experience by greeting guests, providing product knowledge, and resolving concerns.
• Coach and mentor retail associates on customer engagement, sales techniques, and service standards.
• Lead store operations during shifts, delegate tasks, monitor workflow, and ensure priorities are met.
• Maintain visual merchandising standards and execute seasonal changes and promotions.
• Process online orders, handle returns/exchanges, and support gift card and specialty retail initiatives.
• Support camp retail operations and maintain knowledge of products and promotions.

Skills

Customer service

Leadership

Communication

Retail operations

Education

High school diploma or equivalent

Tools

POS systems

Job description

Posted Tuesday, July 28, 2026 at 5:00 AM

About IMG Academy

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps, delivered on a state-of-the‑art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry‑leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student‑athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

Position Summary

The Retail Store Lead will support the daily operations of the retail store by partnering with the Retail Supervisor and Retail Manager to drive sales, deliver exceptional customer service, and maintain brand standards. This role serves as a working leader who coaches associates, oversees daily store operations, ensures visual merchandising and operational excellence, and creates a positive shopping experience for every guest. The Retail Store Lead acts as a role model by fostering collaboration, accountability, and customer‑focused service while supporting departmental goals. This role typically works a flexible 5‑day schedule, including evenings, weekends, and holidays.

Position Responsibilities

• Deliver an exceptional customer experience by greeting guests, providing product knowledge, and resolving customer concerns in a professional and timely manner.
• Serve as a customer advocate by creating a welcoming environment that promotes brand loyalty and guest satisfaction.
• Coach and mentor retail associates on customer engagement, sales techniques, upselling, and service standards.
• Lead store operations during assigned shifts by delegating tasks, monitoring workflow, and ensuring completion of daily priorities.
• Provide ongoing coaching and performance feedback to team members while fostering teamwork, accountability, and professionalism.
• Assist with onboarding and training new retail associates.
• Maintain visual merchandising standards by ensuring product displays are clean, organized, fully stocked, and aligned with brand expectations.
• Execute seasonal merchandising changes, promotional displays, inventory replenishment, and store recovery activities.
• Monitor overall store presentation and operational standards throughout each shift.
• Partner with leadership to execute merchandising directives accurately and on schedule.
• Process online order fulfillment and respond to customer inquiries related to ShopIMG.com.
• Assist customers with in‑store and online returns, exchanges, and other transactional needs.
• Support camp retail operations, including gift card sales, event cards, and other specialty retail initiatives.
• Maintain knowledge of products, promotions, and operational procedures to support sales goals and enhance the customer experience.

Knowledge, Skills and Abilities

• High school diploma or equivalent required.
• Previous retail or customer service experience required; prior leadership or supervisory experience preferred.
• Strong interpersonal, communication, and customer service skills.
• Ability to motivate, coach, and develop team members through positive leadership.
• Knowledge of retail operations, merchandising, inventory management, and sales practices.
• Ability to prioritize multiple tasks while maintaining attention to detail in a fast‑paced retail environment.
• Demonstrated problem‑solving skills and the ability to resolve customer concerns professionally.
• Positive attitude, strong work ethic, and commitment to delivering exceptional customer experiences.
• Experience operating Point‑of‑Sale (POS) systems and other retail technology.
• Bilingual skills are preferred.

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes more than 40lbs.
• Should be able to handle outdoor temperatures for a reasonable time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Walking and moving to assist customers, retrieve merchandise and recover the store.

This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website: https://info.flclearinghouse.com .

• Requires a background check upon offer
• Requires a drug test upon offer

Benefits

As a full‑time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part‑time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.