Retail Store Keyholder & Team Leader (Flexible)

Goat USA; Danbury (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

GOAT USA is seeking a Retail Store Keyholder in Danbury, CT. You will support daily store operations, assist customers with product knowledge, and help drive sales while maintaining brand standards. The role emphasizes leadership, reliability, and creating a positive, energetic team environment.

As a Keyholder, you will open and close the store, manage cash, and ensure inventory accuracy. A 1–3 year track record in retail operations and strong communication skills are required.

Qualifications

• 1–3 years of experience in managing retail apparel store operations.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Excellent organizational and time management skills.
• Ability to communicate in English and handle transactions.

Responsibilities

• Create a welcoming customer experience and embody the GOAT USA brand.
• Assist customers with product selection, sizing, and styling.
• Process purchases, returns, and exchanges using the POS system.
• Support and guide associates to maintain strong team performance.
• Collaborate with management on daily store operations and priorities.
• Maintain knowledge of products, promotions, and brand initiatives.
• Greet customers and provide consistent support throughout their shopping experience.
• Fulfill online and in-store pickup orders accurately.
• Ensure store policies, procedures, and loss prevention practices are followed.
• Support inventory management and stockroom organization.
• Display merchandise in line with brand standards.
• Open and close the store, including cash handling and securing premises.

Skills

Retail leadership

Customer service

Communication

Team management

Cash handling

Job description

GOAT USA is seeking a Retail Store Keyholder in Danbury, CT. You will support daily store operations, assist customers with product knowledge, and help drive sales while maintaining brand standards. The role emphasizes leadership, reliability, and creating a positive, energetic team environment.

As a Keyholder, you will open and close the store, manage cash, and ensure inventory accuracy. A 1–3 year track record in retail operations and strong communication skills are required.