Retail Store Growth Lead & Team Coach

Victra; Carson City (NV); On-site; USD 43,000 - 67,000; Full time

Job summary

Victra is the largest Verizon authorized retailer in the United States. Assistant General Manager candidates will lead a store team, drive sales targets, coach colleagues and ensure outstanding customer experiences daily.

You will manage in-store operations, merchandising, and performance metrics while developing your team and maintaining a welcoming, high-energy environment that reflects Victra’s values. This role requires leadership, a customer-first mindset, and the ability to balance

Qualifications

• Background in customer service within retail preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT.
• Monitoring inventory, restocking shelves, maintaining device security, and store cleanliness.
• Leading store merchandising and planogram compliance.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Sales leadership

Customer service

Coaching/mentoring

Merchandising

Training

Team development

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. Assistant General Manager candidates will lead a store team, drive sales targets, coach colleagues and ensure outstanding customer experiences daily.

You will manage in-store operations, merchandising, and performance metrics while developing your team and maintaining a welcoming, high-energy environment that reflects Victra’s values. This role requires leadership, a customer-first mindset, and the ability to balance