Retail Store Donation Coordinator

Feeding South Florida; Pembroke Park (FL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Full medical, dental and vision

401K matching

Paid Time Off (PTO)

Continuous learning opportunities

High-performance culture

Job summary

Feeding South Florida is seeking a Retail Store Donation Coordinator to support the Food Supply Chain by sourcing food from Retail/Wholesale and Manufacturing channels. You will forecast, track donations, manage accounts, assign stores to agencies, and respond to donor inquiries to support the Food Retail Manager in executing the sourcing plan.

The role emphasizes collaboration with Agency Relations on Direct Deliveries, maintains donor relationships, and requires strong Excel skills and

Qualifications

• High school diploma; associate degree preferred.
• Excellent customer service and communications skills, including verbal and written.
• Attention to detail, accuracy, and deadlines.
• 2 years experience with retail/wholesale vendors.
• Ability to use ERP software or willingness to learn.
• Bi-lingual preferred.

Responsibilities

• Maintain retail food donor and vendor accounts.
• Support retail industry through strong communications with store management, manufacturers, vendors, and FDACS program directors.
• Produce weekly/monthly reports on pounds and product received by channel and category.
• Forecast and source food for the sourcing plan and assist in development.
• Coordinate inbound logistics with Operations or donors/vendors for transportation and receiving.
• Prepare related donation and purchase orders and documentation in systems.
• Coordinate relationships with existing donors to increase pounds per donation.
• Ensure timely donor receipts and respond to inquiries.

Skills

Customer service

Communication

Excel

Data entry

Time management

Bilingual

Education

High School Diploma (associate degree preferred)

Tools

ERP software

Job description

POSITION SUMMARY

The primary objective of the Retail Store Donation Coordinator (RSDC) is to support the Food Supply Chain department in sourcing food from the following sourcing channels: Retail/Wholesale and Manufacturing. Additionally, to collaborate with Agency Relations on Retail Direct Deliveries and retail-enabled agencies. Typical responsibilities include forecasting, donation tracking, account management, assignment of retail stores to agencies, immediate donor/vendor call/email response, and supporting internal departments. The RSDC will support the Food Retail Manager (FRM) in maintaining relationships and executing our food sourcing plan.

COMPENSATION

$ 48,000- $ 53,000 per annum

POSITION RESPONSIBILITIES

• Maintain retail food donor and vendor accounts.
• Support retail industry by maintaining strong communications with retail partner store management, manufacturers, vendors, and USDA/FDACS food program directors.
• Produce weekly and monthly reports/reconciliations on pounds and product received by channel, item category, and other variables as required by Feeding Florida, FDACS, Feeding America, and to address interdepartmental inquiries.
• Forecast and source food for our food sorting and program initiatives and assist FRM in developing the food sourcing plan.
• Utilize Feeding America’s toolkits e.g. Store Donation Program Retail Recovery Playbook and other FA resources.
• Increase the acquisition of donated food from Retail/Wholesale, Manufacturing, and procuring Federal Commodities, and Purchased dry commodities as needed in accordance with Feeding America’s Food 2 Encourage and Healthy Eating Research.
• Monitor and evaluate the Feeding America websites for special food offerings through the Grocery Purchasing Program, Choice System, MealConnect.
• Collaborate with Agency Relations, Transportation, and Allocation to connect our partner agencies with donor stores for our Retail Direct Drop and Store Donation Program.
• Coordinate inbound logistics with Operations or donor/vendor for the transportation and receiving of retail/wholesale, manufactured, and federal commodities.
• Prepare related donation and purchase orders and documentation in systems with related orders -.
• Coordinate relationship with existing retail/wholesale food donors with the goal of receiving more pounds per donation more frequently.
• Ensure timely documentation and report to donors on the outcomes of their donation programs. This includes emailing donor receipts and addressing Feeding Florida and FDACS receipt inquiries.
• Demonstrate excellent account management by following up from purchase order through to receipt.
• Perform research on prospective food donors and actively solicit food donations.

POSITION QUALIFICATIONS

• High School Diploma (associate degree preferred).
• Excellent customer service and communications skills, including verbal and written communication.
• Attention to detail, accuracy, and deadlines.
• 2 years experience working with retail/wholesale vendors.
• Ability to ensure policies and guidelines are met.
• Ability to take initiative and see projects through from start to finish.
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Ability to manage time efficiently and to work independently with minimum supervision, but also the ability to work cooperatively with other staff, volunteers, and agency personnel.
• Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
• Demonstrate professional, assertive, and responsible behavior.
• Strong Excel, data entry, and math skills.
• Positive attitude, flexibility, and good sense of humor.
• Must have access to reliable transportation.
• 2 years customer service and account management experience.
• Experience with Enterprise Resource Planning software or a willingness to learn.
• Bi-lingual preferred.
• ServSafe® training or the willingness to obtain certification. HAACP and AIB experience is a plus.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Hours of Operation: Organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this position can expect 50-60 hours of work per week. Occasionally, additional hours may be required throughout the year especially during peak times such as holiday seasons, and disaster response.
• Environment: This position works in an office setting with varying periods of standing, talking, and/or visual concentration, and use of office equipment. Must maintain office safety standards. Occasional work will occur in the warehouse or outside in fields visiting vendors and donors. Approximately 50% of the time will be spent visiting donors and vendors in the field, and 50% in the office. The noise in the work environment is usually moderate to loud.
• Disaster Operations: In instances of a federal, state or locally declared emergency, FSF is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergency duties.
• Travel: This position may have occasional travel for meetings, conferences or special events which may require the use of a personal vehicle.
• OSHA Standards: Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

ORGANIZATION

Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

CORE VALUES

FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity and are committed to stewardship and inclusion.

WE PROVIDE

• Full medical, dental and vision insurance
• 401K matching contribution
• Paid Time Off (PTO)
• a diverse team that is representative of the community we serve
• continuous learning opportunities
• a high-performance culture that will help challenge and grow your skill set

Equal Opportunity Employer/Drug Free Workplace/ADA Compliant