Retail Store Customer Service Supervisor

Total Wine & More; Omaha (NE); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Store Customer Service Supervisor to enhance customer experience and lead a dynamic team. This role offers the opportunity to develop leadership skills while ensuring the store operates smoothly and efficiently. You will be responsible for overseeing daily operations, training team members, and creating a welcoming environment for customers. If you're passionate about retail and enjoy working in a fast-paced environment, this position is perfect for you. Join a company that values growth, teamwork, and exceptional service!

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Paid parental leave

Career development

College tuition assistance

Pet insurance

Qualifications

• 2+ years of retail sales or customer service experience required.
• Strong interpersonal skills and ability to lead a team.

Responsibilities

• Oversee cashiers and sales associates, ensuring high customer service standards.
• Open and close the store, maintaining safety and cleanliness.

Skills

Customer Service

Team Leadership

Retail Sales

Interpersonal Skills

Education

High School Diploma

Tools

Point of Sale Systems

Job description

Retail Store Customer Service Supervisor

Join to apply for the Retail Store Customer Service Supervisor role at Total Wine & More

Retail Store Customer Service Supervisor

3 days ago Be among the first 25 applicants

Join to apply for the Retail Store Customer Service Supervisor role at Total Wine & More

Get AI-powered advice on this job and more exclusive features.

About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Description

About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
• Create and foster a sales-focused environment through the development of team members
• Open and close the store
• Help with training and leadership of team members
• Oversee cashier, merchandising, and sales floor activities
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
  
  

What We're Looking For

• 21 years of age or older
• Ability to work a full-time schedule as business requires
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities
• 2 years retail sales, customer service or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team
• Strong interpersonal skills with a positive and engaging attitude
• Value collaboration and acting as a team player
• Desire to develop knowledge of product and services
• High school diploma or equivalent preferred
  
  

Physical Requirements (with Or Without Accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly
  
  

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes
• & More!
  
  

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Total Wine & More by 2x

Get notified about new Customer Service Supervisor jobs in Omaha, NE.

Customer Service & E-Commerce Supervisor - Full Time

Airport Operations Manager (Customer Service)

Omaha, NE $55,000.00-$60,000.00 2 weeks ago

Omaha, NE $50,000.00-$65,000.00 1 month ago

Omaha, NE $50,000.00-$65,000.00 1 month ago

Supervisor - Production (hourly) 1st shift M-F 7a-3p

Supervisor - Production (hourly) 1st shift M-F 7a-3p

Backup Manager Full Time [Starts at $20.65/hr plus benefits]

Production Chief Full Time [Starts at $22.15/hr plus benefits]

Aquatic Management - 2025 Season - Part-time/Seasonal

Omaha, NE $66,960.00-$100,440.00 1 week ago

Omaha, NE $59,760.00-$89,640.00 1 week ago

Council Bluffs, IA $18.50-$19.50 7 months ago

Council Bluffs, IA $18.50-$19.50 2 months ago

Airport Customer Service Agent (DL) - OMA PT

Customer Service Representative - State Farm Agent Team Member

Bellevue, NE $50,000.00-$75,000.00 2 years ago

Customer Relations Representative - State Farm Agent Team Member

Papillion, NE $65,000.00-$95,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.