Retail Store Associate - FT/PT

Goodwill Western Missouri and Eastern Kansas; Kansas City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Store Associate to enhance customer experiences and maintain operational efficiency. This role involves cash handling, ensuring safety standards, and supporting the donation process that fuels the organization's mission. Ideal candidates will bring customer service experience, a commitment to safety, and the ability to work collaboratively in a fast-paced environment. If you're looking to make a meaningful impact while working in a supportive team, this opportunity is perfect for you.

Qualifications

• Experience in customer service preferred.
• Ability to operate a cash register and POS system.
• Comfort with handling cash and completing paperwork.

Responsibilities

• Maintain security of cash and donated goods.
• Ensure high level of customer service.
• Assist in meeting production numbers.

Skills

Customer Service

Cash Handling

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Cash Register

POS System

Hand Stacker

Pallet Jack

Job description

Reporting to the General Manager, the Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Maintaining appropriate security of cash and donated goods


• Operate register, as directed


• Complying to Agency policies and procedures


• Ensuring a high level of customer service both front and back

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor


• Assisting to meet production numbers as set by divisional management


• Ensuring loss prevention and process flow guidelines are followed

Safety

• Performing duties according to safety expectations and procedures


• Ensuring the physical safety of the back room and sales floor


• Communicating safety issues and concerns to ensure quick resolution


• All other duties assigned by the General Manager

Register Operation

• Ability to operate a cash register and POS system


• Ability to count change, count down cash drawers and complete accompanying paperwork

Donation Door and Material Handling:

• Greeting customers and accepting donation and issuing receipts


• Operating a hand stacker and pallet jack

The Store Associate will be a proven leader with the following:

• Experience in customer service preferred


• Comfort with handling cash and operation of a cash register


• Understanding of the importance of the donor process and how it supports the mission


• Ability to perform job duties safely


• The incumbent should have at least 6 months of work history, unless this is their first job


• High school diploma or equivalent is not required.


• Operation of the hand stacker will require the ability to become certified in its operation