Retail Store Associate - FT/PT

Goodwill Western Missouri and Eastern Kansas; Lawrence, Cary (KS, NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Store Associate to join their team. In this dynamic role, you will ensure a positive customer experience while managing cash operations and donations. With a focus on safety and efficiency, you will help maintain the flow of high-quality goods to the sales floor. This is a fantastic opportunity to contribute to a mission-driven organization while developing your customer service skills in a supportive environment. If you're passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Experience in customer service preferred.
• Ability to operate a cash register and POS system.
• Comfort with handling cash and donations.

Responsibilities

• Maintain security of cash and donated goods.
• Ensure high level of customer service.
• Perform duties according to safety expectations.

Skills

Customer Service

Cash Handling

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Cash Register

POS System

Hand Stacker

Pallet Jack

Job description

Reporting to the General Manager, the Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Maintaining appropriate security of cash and donated goods
• Operate register, as directed
• Complying with agency policies and procedures
• Ensuring a high level of customer service both front and back

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor
• Assisting to meet production numbers as set by divisional management
• Ensuring loss prevention and process flow guidelines are followed

Safety

• Performing duties according to safety expectations and procedures
• Ensuring the physical safety of the back room and sales floor
• Communicating safety issues and concerns to ensure quick resolution
• All other duties assigned by the General Manager

Register Operation

• Ability to operate a cash register and POS system
• Ability to count change, cash down drawers, and complete accompanying paperwork

Donation Door and Material Handling

• Greeting customers, accepting donations, and issuing receipts
• Operating a hand stacker and pallet jack

The Store Associate will be a proven leader with the following qualifications:

• Experience in customer service preferred
• Comfort with handling cash and operating a cash register
• Understanding of the importance of the donor process and its role in supporting the mission
• Ability to perform job duties safely
• At least 6 months of work history, unless this is their first job
• High school diploma or equivalent is not required
• Operation of the hand stacker requires certification in its operation