Retail Store Associate

Goodwill Industries of Middle Tennessee, Inc.; Spring Hill (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Store Associate to enhance customer experiences and manage daily store operations. This role emphasizes providing exceptional service to donors and customers while ensuring the store is well-stocked and organized. You'll be responsible for processing donations, operating the cash register, and maintaining a clean environment. With no formal education or experience required, this is a fantastic opportunity for individuals eager to learn and grow in a supportive environment. Join a mission-driven organization dedicated to changing lives through education, training, and employment.

Benefits

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Qualifications

• No formal education or experience is required for this role.
• Strong organizational skills and ability to communicate effectively.

Responsibilities

• Provide excellent customer service to donors and customers.
• Maintain store cleanliness and stock levels.
• Process donations and prepare items for retail sale.

Skills

Effective Communication

Organizational Skills

Problem-Solving

Basic Math Skills

Cash Register Operation

Basic Computer Skills

Education

No formal education required

Job description

Job Location

Spring Hill

Job Summary:

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Properly prepare donated items for retail sale. Serving customers and donors is a priority.

Job Description

Essential Functions

Sales

• Keep store well stocked, displayed and clean.
• Provide prompt and accurate checkout while operating a cash register.
• Verify bank deposit and cash drawer at close of business.
• Communicate over/shorts to Accounting and Retail before leaving for the evening.
• Drop bank deposit at the stores assigned bank and be followed by a member of the Goodwill store staff.
• Follow retail dress code for sales area, including wearing a smock.
• Able to perform opening and closing procedures per retail policy.

Donations

• Greet donors promptly and cheerfully to offer assistance and being courteous and appreciative to all donors
• Offer every donor a receipt.
• Be knowledgeable of acceptable donations, decline donations when appropriate.
• Record donations.
• Sort products into specific containers according to sorting procedures.
• Wear personal protective gear.

Processing

• Meet production goals for grading, sorting, hanging, pricing and tagging donated items in preparation for retail sale.
• Keep store stocked in accordance with production goals by transferring saleable items to sales floor.
• Prepare products for shipping in accordance with the standard operating procedure.
• Wear personal protective gear.

All Areas

• Communicate directives and lead staff during the shift.
• Be available to customers and exhibiting a high level of customer service.
• Be at designated work area ready to work by the scheduled time.
• Communicate shipping and transportation concerns to store management
• Willing to work at other stores as needed.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Maintain a clean and safe work environment.
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.

Minimum Qualifications

Required Skills:

Education

• No education requirements

Experience

• No experience necessary

Knowledge and Skills

• Able to communicate effectively with other store employees.
• Able to learn new processes quickly and possesses strong organizational skills
• Able to problem-solve, prioritize and be able to multi-task.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to operate cash register.
• Basic computer skills.

About Us

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program

Part-Time Benefits: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program