Store Associate

Sherwin-Williams; Gardner (KS); On-site; USD 10,000 - 60,000; Full time

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Store associates are tasked with achieving excellent customer service while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services
3. Build productive trust relationships with wholesale and retail customers
4. Process sales transactions accurately and in accordance with policies and procedures
5. Follow and achieve sales goals on a monthly, quarterly, and yearly basis
6. Maintain precise work order files and formulas
7. Pull appropriate products from the sales floor or warehouse
8. Tint and mix products as needed to customer specifications
9. Stock shelves and set up displays
10. Clean store equipment
11. Assist in making deliveries as needed
12. Maintain in-stock and presentable condition of assigned areas
13. Remain knowledgeable on products offered and discuss available options
14. Comply with inventory control procedures
15. Suggest ways to improve sales

Qualifications

Minimum Requirements

1. Must be at least eighteen (18) years of age
2. Must be legally authorized to work in the country of employment without sponsorship
3. Must have a valid unrestricted Driver's License
4. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
5. Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

1. High School diploma or GED
2. At least one (1) year experience in delivery, retail, or customer service
3. Experience selling paint and related products
4. Experience operating tinting and mixing equipment
5. Ability to read, write, comprehend, and communicate in more than one language, including Spanish

Required Experience

Key Skills

Order Picking, Transportation Management, Inventory Control, Forklift, Taleo, Military Experience, Warehouse Experience, Warehouse Distribution Experience, Hi-Lo Experience, Reach Truck, Logistics, Aviation Experience