Retail Store Associate

Goodwill Western Missouri and Eastern Kansas; Liberty (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in retail seeks a Retail Store Associate to ensure a positive customer experience and perform various operational duties. The role involves stocking, cash handling, and maintaining store safety. Ideal candidates will have customer service experience and the ability to handle cash responsibly. This position offers both full-time and part-time opportunities, requiring flexibility in hours, including nights and weekends.

Qualifications

• Experience in customer service preferred.
• Ability to perform duties safely.
• At least 6 months of work history or first job.

Responsibilities

• Stocking hardline carts and z-racks efficiently.
• Maintaining security of cash and donated goods.
• Operating register and ensuring customer service.

Skills

Customer Service

Cash Handling

Safety Awareness

Education

High School Diploma or Equivalent

Tools

Cash Register

Hand Stacker

Pallet Jack

Job description

Summary/Objective

Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Able to stock 1 hardline cart per 15 minutes and/or stock 1 z-rack per 15 minutes. Store Associates are expected to reach this metric four weeks after training.
• Maintaining appropriate security of cash and donated goods.
• Operate register, as directed.
• Complying with Agency policies and procedures.
• Ensuring a high level of customer service both front and back.
• Performing duties according to safety expectations and procedures.
• Ensuring the physical safety of the back room and sales floor.
• Communicating safety issues and concerns to ensure quick resolution.
• Ability to operate a cash register and POS system.
• Ability to count change, count down cash drawers, and complete accompanying paperwork.
• Greeting customers, accepting donations, and issuing receipts.
• Operating a hand stacker and pallet jack.
• General store upkeep including sweeping, mopping, glass cleaning, and bathroom maintenance.

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor.
• Assisting to meet production numbers as set by divisional management.
• Following loss prevention and process flow guidelines.
• Performing all other duties as assigned by the General Manager.

Work Environment

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demands

The physical demands include standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and lifting over 35 pounds. Specific vision abilities required include close, distance, color, peripheral, and depth perception.

Position Type/Expected Hours of Work/Travel

This is a non-exempt position. Hours vary, including nights, weekends, and holidays. Full-time is 30-40 hours/week; part-time is 16-24 hours/week.

Qualifications

• Experience in customer service preferred.
• Comfort with handling cash and operating a cash register.
• Understanding of the donor process and its mission support.
• Ability to perform duties safely.
• At least 6 months of work history or first job.
• High school diploma or equivalent not required.
• Operation of the hand stacker requires certification.

Core Competencies and Values

Employees should demonstrate accountability, initiative, mission focus, collaboration, organizational skills, self-development, adaptability, communication, innovation, integrity, and emotional intelligence. We value leadership that helps others find and celebrate their value, continuous learning, community partnership, innovation, and collaboration for a sustainable future.

AAP/EEO Statement

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.