Retail Store Assistant Manager I

Gwlco; Elyria (OH); On-site; USD 40,000 - 54,000; Full time

Job summary

Goodwill is seeking a Retail Store Assistant Manager I to support the store in Elyria, Ohio. The role involves assisting the Store Manager, leading staff, and ensuring excellent customer and donor service while managing daily operations and sales goals.

The candidate should have an Associate's degree in a related field and at least 3 years of retail management experience, with strong communication and loss-prevention knowledge. A valid driver's license is required.

Qualifications

• Associate's degree preferred.
• 3 years retail management experience required.
• Strong written, verbal and interpersonal communication skills.
• Valid driver's license required.
• Ability to lift up to 50 lbs.

Responsibilities

• Act as Retail Store Manager in his/her absence.
• Provide excellent customer and donor service and respond to needs promptly.
• Assist in meeting budgeted sales and production goals.
• Direct, coordinate and monitor retail store activities and business.
• Ensure security measures and loss prevention.
• Maintain store appearance and safety.
• Supervise staff and address concerns with the Store Manager.
• Adhere to company policies and procedures.
• Plan daily operations and staff scheduling.

Skills

Leadership

Customer service

Staff training

Retail operations

Communication

Cash handling

Problem solving

Education

Associate's degree in Business or related field

Tools

POS systems

MS Excel

Inventory management software

Job description

Position: Retail Store Assistant Manager I

Location: 502 N Abbe Rd

Elyria, OH

Position summary: The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the successful operation of the Goodwill store by offering quality retail merchandise, overseeing production operations, providing customer service in a professional, positive and courteous manner, and maintaining financial viability. He/she will work closely with the Retail Store Manager to build and train an efficient, qualified staff and will assume Retail Store Manager's responsibilities in his/her absence.

Essential functions

• Act as Retail Store Manager in his/her absence.
• Provide excellent customer and donor service and respond to customer and donor needs in a timely, courteous manner.
• Assist in meeting budgeted sales and production goals.
• Assist Retail Store Manager in directing, coordinating and monitoring retail store activities and business.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
• Perform administrative tasks including reporting, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager's absence.
• Maintain store appearance by ensuring a clean, attractive and safe facility.
• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to Retail Store Manager to be addressed in a timely and productive manner.
• Ensure staff adheres to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed.
• Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
• Pursue professional career development through continuing education and training opportunities.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
• Promote positive teamwork among co-workers.
• Responsible for other duties as may be assigned.

Qualifications and required skills

• Excellent written, verbal and interpersonal communication skills; time management skills are required.
• Ability to lead staff; to work with a diverse public.
• Knowledge of retail daily operations, sales, community and customers relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
• Valid Driver's license with good driving record and proof of current auto insurance required every six months.

Education and experience

• Associate's degree in Business, Retail, Merchandising, Marketing or a related field preferred.
• 3 years retail management experience required.